Import Coordination Manager jobs in Raleigh, NC

JOB BRIEF

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Manage and oversee the dealership’s workflow and schedule
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Requirements and skills

• Proven work experience as a Service Advisor or similar role
• A strong understanding of automotive technology and the automotive industry
• Proficiency with industry-specific software
• Excellent customer service, interpersonal and communication expertise
• Strong organizational, decision-making and problem-solving skills
• Relevant training and/or certifications as a Service Advisor

Certification Reimbursement:

• Yes

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place

Shop Type:

• Independent

Vehicle Type:

• Cars and light trucks, mostly import vehicles.

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity

Job Type: Full-time

Pay: $43,224.00 - $82,175.00 per year

Benefits:

• Health insurance
• Paid time off

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• service advisor: 3 years (Required)

License/Certification:

• ASE Certification (Preferred)
• Driver's License (Required)

Work Location: In person