Import/Export Supervisor supervises the administration of documentation processes required to import and export merchandise and materials in compliance with federal, state, local, or country-specific regulations. Reviews all required documentation and supporting calculations of duties, tariffs, price conversions, weight, and volume of products. Being an Import/Export Supervisor verifies all payment transactions are completed according to requirements. Ensures that all documentation is up to date and recorded in tracking systems. Additionally, Import/Export Supervisor resolves issues and expedites solutions with clients, customs officials, and shippers. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Import/Export Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Import/Export Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
- Greets and assists customers in finding products and partners with other team members when additional help is needed
- Models for and holds team accountable for outstanding customer service
- Supports the Manager on Duty program
- Directs customer service activities throughout the store
- Resolves customer issues and concerns in a professional manner
- Reviews Put to Fixture planning tools for merchandise placement and resource allocation to effectively plan workload
- Assists in the put to fixture step in the Door To Floor Process
- Assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)
- Manages Shoe on Display restocking process, including mis mates and stockroom organization
- Responsible for restock program to identify replenishment opportunities - Participates in annual inventory processes
- Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
- Manages the execution of Radio Frequency Identification scans (RFID)
- Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment
- Manages visual properties and responsible for stockroom maintenance
- Assists with and trains associates on Ship from Store, Buy Online Pick Up In Store and Curbside Pick-up orders in accordance with prescribed time periods in order to maximize sales and customer experience
- Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues
- Shares reporting and metrics results with team and uses information to motivate or train associates
- Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems
- Supports binning and pick-and-pack processes for jcp.com orders as needed
- Resolves customer Omnichannel needs in a timely manner and partner with Customer Experience Supervisor or Manager on Duty for any customer service needs
- Responsible for the completion of Sales Floor associates training and policy compliance - Consistently provides ongoing feedback and coaching to associates
- Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
- Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
Shift:
Weekly day range:
Work Location: In person
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0 Import/Export Supervisor jobs found in Johnstown, PA area