Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Urgently Hiring motivated candidate for manager position for Tin Key Logistics, an Independent Service Provider for FedEx Ground. Duties are to include but are not limited to driver scheduling, driver management and training, dispatch, route management, customer service, direct communication with FedEx Ground employees and ensuring adherence to FedEx Ground policies and requirments for package pickups and deliveries.
Applicant must be willing to participate in preliminary phone interview and if selected, travel to Midland, TX for in-person interview.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 30 – 40 per week
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Work Location: In person
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0 Inbound Contact Center Manager jobs found in Alamogordo, NM area