Inbound Contact Center Manager jobs in Anaheim, CA

Valvoline Express Care is a well-established automotive service provider committed to delivering top-notch customer service and maintaining vehicles at peak performance. We are currently seeking a dynamic and experienced individual to become part of our team as a Service Center Manager. If you are a results-oriented and motivated individual with a passion for delivering exceptional service, and are ready t rev up your career we invite you to apply and submit your resume. Become a part of our VEC team where we value your dedication & passion for cars!!

Responsibilities:
- Perform routine preventative maintenance such as oil change, tire rotation, brake repairs, etc.
- Oversee daily operations of the lube center, ensuring smooth and efficient functioning
- Manage and supervise team, ability to to build and maintain positive relationships with team members and customers
- Overseeing the overall functioning of the service center including, maintenance, security, and compliance with regulations
- Maintaining effective communication channels with staff and management
- Ensuring high quality customer service and satisfaction by maintaining standards and addressing customer concerns
- Develop and implement training programs to enhance employee skills and knowledge
- Monitor and maintain inventory control, ensuring adequate stock levels
- Enforce organizational, safety policies and procedures to ensure compliance
- Hire, and train new staff members
- Provide leadership and guidance to the team, fostering a positive work environment

Experience Needed:
- Strong sales and customer service background
- Proficient in training development and implementation
- Excellent organizational and multitasking skills
- Ability to effectively manage inventory control processes
- Strong leadership qualities
-Ability to make sound decisions and capability to think strategically
- Effective problem-solving skills to address challenges and find practical solutions

Qualifications:
- High School Diploma or GED (preferred)
- Previous experience in a managerial or supervisory role (required)
- Automotive experience (required)
- Strong communication skills
- Enthusiastic & trainable
- Bilingual skills (preferred)

Note: Please submit your resume highlighting your relevant experience for consideration.

Job Type: Full-time

Pay: $47,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person