Inbound Contact Center Manager jobs in Bakersfield, CA

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2022 revenues of $18.7 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Come see what’s in store: https://jobs.rossstores.com/creative/about

• Act as a liaison between Finance and Operations for accounting and financial matters. Provides financial analysis to Ross management team to assess performance and evaluate options. Provide finance support in projects, bids and other ad hoc requests.
• Lead the generation of the yearly budget and 5 year plan including assumption building and presentation materials. Present yearly budget and 5 year plan to leadership team.
• Manage, develop, oversee and review weekly/monthly forecasts of DC expenses. Resolve all discrepancies and present variance results to leadership team.
• Manage the month close process including the review of monthly accruals for completeness and accuracy and providing variance explanations. Interact with DC and corporate finance staff as required.
• Review and audit the data and tools used in supporting Operations assumptions, forecasting methodology, and final results of weekly expense forecasts. Recommend improvements in monitoring and forecasting processes and tools.
• Provide decision support for leadership team with ad hoc analysis. Other duties as assigned.
• Recruit, train and develop finance team members.

• Analysis and Judgment
• Attention to Detail
• Business Acumen
• Initiative
• Adaptability
• Leadership
• Collaboration
• Drive for results

• BS/BA in accounting or finance required
• 3 years of management experience.
• Prior experience with supply chain or Operations analysis highly desirable.
• Strong interpersonal skills; confidently interact with senior personnel.
• Ability to thoroughly question information provided by others in a non-adversarial manner
• Understanding of budget preparation and variance analysis.
• Confidentiality concerning all projects.
• Ability to deal effectively with pressure, multiple tasks, deadlines and rapidly changing priorities.
• Advanced skills in Microsoft Excel.
• Proficient skills in Microsoft Word, PowerPoint and Access.
• Knowledge of accounting theory and strong mathematical skills.
• Clear and concise oral and written communication skills.
• Experience in Project Management

• Job requires ability to work in an office environment, primarily on a computer. \
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.
• Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 pounds.
• This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.