Inbound Contact Center Manager jobs in Baltimore, MD

About This Position

As a Specialist, Contact CenterServiceswith our Select Client Services group,you will play an integral role in the success of our organization.

You will be responsible for providing high quality support to our high net worth investors,withcomplex service requests and / or specialized internal process support.

Join our team and you will receive dedicated paid training resources and become a part of team recognized as a leader in client experience.

Responsibilities

Independently assists clients by responding to phone, electronic correspondence, and other inquiries regarding company products, services, and procedures.

Responds to client questions on product features and provides technical assistance for issues that have been escalated by junior team members.

Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

Assists in providing status updates on problem resolution and outstanding issues to other teams.

Assists with process improvement by contributing ideas to improve team efficiency and client experience.

Qualifications

Required

Bachelor's degree or the equivalent combination of education and relevant experience AND

3 years of total relevant work experience

Work Flexibility

This role is eligible for remote work up to two days a week after the successful completion of a training program.

FINRA Requirements

FINRA 7, 63 licenses are required for this role and will be supported. Paid study time and assistance from a dedicated licensing proctor willbe provided.

Licenses will need to be obtained within the first 90 days of employment.

Regional Requirements :

Base salary range :

$43,500 - $74,000 USD

For the location of :

Colorado

SIGNING BONUS

We are offering a $2,500 sign on bonus presented in your first paycheck for candidates successfully hired to the firm that currently hold the Series 7 license.

Expected starting salary for this role is $54,000.

Base salary range :

For the location of :

Colorado Springs, CO

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package.

Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

This job posting is expected to be available until :

07 / 31 / 2024

Commitment to Diversity, Equity, and Inclusion :

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients.

Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community.

We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits : We invest in our people through a wide range of programs and benefits, including :

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
• Flexible and remote work opportunities
• Health care benefits (medical, dental, vision)
• Tuition assistance
• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Last updated : 2024-05-06