Inbound Contact Center Manager jobs in Benton Harbor, MI

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Technology Contact Center Manager
  • S&B Consulting Group
  • Benton, MI FULL_TIME
  • Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTS​As a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.Job DescriptionClient will provide Full ReloMust have5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesJob ResponsibilitiesDevelop call center strategies with business partners and IT organizationsLead a project to migrate call centers to a multi-channel cloud based environmentBecome business relationship manager for 1800 call center personnel including break fix, Maintenance of Business as well strategic investmentsLead all project activities associated with the design, planning and deployment of solutionsWork with technology partners and teams to design and document applications and architectures to meet business requirementsEngage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budgetPrepare regular reporting related to project progress and deliver to project stakeholders as neededFunction Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.QualificationsBS - Information TechnologiesExperience in managing multi-site large scale contact center operations and technology solutionsExperience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).Experience in Managing SAP eCRM environment (Implementation experience desired)3 years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesExperience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.Demonstrated ability to multi-task between projects and operational deliverables.Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.Experience in leading direct and Indirect teams.Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.Ability to manage conflictAdditional InformationAll your information will be kept confidential according to EEO guidelines.
  • 14 Days Ago

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Health Center Manager
  • InterCare Community Health Network
  • Bangor, MI FULL_TIME
  • DescriptionInterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.Become part of a Migrant and Community Health Center, where you wi...
  • 1 Month Ago

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Credit Assistant Manager
  • Rent-A-Center
  • Benton, MI FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $19? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Employ...
  • 21 Days Ago

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Business Office Manager
  • Riverwood Center
  • Benton, MI OTHER
  • At Riverwood Center we have a team of caring and committed professionals providing a wide array of personalized services to individuals with behavioral health, intellectual & developmental disabilitie...
  • 6 Days Ago

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Assistant Manager-Credit-R00018
  • Rent-A-Center
  • Benton, MI FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16.50? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Emp...
  • 10 Days Ago

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Manager of Quality Assurance (Plasma Center)
  • Freedom Plasma
  • Benton, MI FULL_TIME
  • **ALL SHIFTS AVAILABLE** **SALARY RANGE IS BETWEEN $60,000-$68,000** Essential Job Responsibilities and Duties Responsible for the personnel functions of the Quality Technicians and Supervisor of Qual...
  • 17 Days Ago

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0 Inbound Contact Center Manager jobs found in Benton Harbor, MI area

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Benton Harbor, MI
  • Store - BENTON HARBOR, MI Deliver a customer centric shopping experience by managing and delivering effective front-end ...
  • 3/29/2024 12:00:00 AM

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Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN
  • 1st Source Corporation
  • South Bend, IN
  • ** Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN** **Job Category****:** ...
  • 3/29/2024 12:00:00 AM

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Customer Experience Agent I
  • Dwyer Instruments, Inc.
  • Michigan City, IN
  • Customer Experience Agent I Description **Summary:** The front-facing Customer Experience Agent I reports to our Custome...
  • 3/29/2024 12:00:00 AM

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Product Designer
  • BuildSubmarines.com
  • Benton Harbor, MI
  • If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced profe...
  • 3/29/2024 12:00:00 AM

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PC Deployment & Operations Technician
  • Pomeroy Technologies
  • Benton Harbor, MI
  • Job Description Work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with...
  • 3/28/2024 12:00:00 AM

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Quality Engineer
  • A-Line Staffing Solutions
  • Benton Harbor, MI
  • Job Description Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Establish, monitor and foll...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • HealthLinc, Inc.
  • South Bend, IN
  • **Patient Service Representative** **Department:** Administration **Location:** South Bend, IN Benefit Highlights: * Low...
  • 3/27/2024 12:00:00 AM

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Warranty and Customer Support Representative
  • Dicor
  • Elkhart, IN
  • Job Description Job Description Position Title: Warranty and Customer Support Representative FLSA Classification: Non-Ex...
  • 3/26/2024 12:00:00 AM

Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people. Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor. According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$83,874 to $120,417
Benton Harbor, Michigan area prices
were up 1.3% from a year ago

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