Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Saving Lives- A career with a purpose!
SunCoast Blood Centers is currently looking for an Exceptional and Professional Donor Contact Specialist (Call-Center) that would like to have a job with a purpose. Our product is needed everywhere, and we are looking for exceptional professionals that want more from their career.
Suncoast Blood Centers is the only local blood center that has been in the community for over 75 years. Providing blood services to many local hospitals and cancer centers in SWFL.
We offer:
Job Description:
EDUCATION: High school or equivalent experience
EXPERIENCE: 2 years sales, blood banking, or other equivalent experience.
CERTIFICATION AND/OR LICENSURE REQUIRED: None
PHYSICALREQUIREMENTS: Sedentary Work: Sitting for extended periods with occasional walking and/or standing. Occasionally exerting up to 20lbs of force to lift or move objects.
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Benefits:
Schedule:
Work Location: Hybrid remote in Bradenton, FL 34211
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