Inbound Contact Center Manager jobs in Carson City, NV

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Carson, NV FULL_TIME
  • This position is eligible for a sign-on bonus! Contact today to learn more.

    The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.   

    Responsibilities:

    • Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.  
    • Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. 
    • Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. 
    • Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members. 
    • Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. 
    • Identifies and reports any suspicious behavior or suspected fraud activity. 
    • Completes all required training and compliance modules. 
    • Treats all co-workers and members with respect. 
    • Supports and participates in continuous improvement activities. 
    • Represents the Credit Union in a positive and professional manner. 
    • Other related duties as assigned. 
    • Maintains member and other sensitive information with confidentiality. 

    Qualifications:

    • 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
    • Basic understanding of financial products and services.
    • Professional verbal skills and etiquette.
    • Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
    • Excellent follow up  
    • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.
    • Excellent Written skills (Email) – Grammar and Spelling 
    • Member service and organizational skills  
    • Work well with other departments – Team player 
    • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.
    • Willingness to make a difference 
    • Personable and professional 
    • Successful completion of all compliance related coursework 

    Education: High School or Equivalent

    Website: nuvisionfederal.com/careers

    Benefits:

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Flexible Spending Account
    • 401(k) Matching
    • Paid Time Off
    • Training Provided
    • Tuition Reimbursement

    Covid-19 Precaution(s):

    • Remote Interview Process (some positions vary)
    • Social Distancing and Mask Guidelines in place
  • 1 Month Ago

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Operations - Profit Center Manager
  • Hajoca Corporation
  • Minden, NV FULL_TIME
  • Do you have a strong work ethic and a high standard of integrity? Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? Do you have the drive to run your ow...
  • 13 Days Ago

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Center Store Manager - Save Mart
  • The Save Mart Companies
  • Tahoe, CA FULL_TIME
  • ABOUT US The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include S...
  • 10 Days Ago

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Center Service Manager II - NV
  • Chicanos Por La Causa
  • Gardnerville, NV FULL_TIME
  • POSITION SUMMARY The Center Service Manager II is responsible for the day-to-day operations of the THRIVE CPLC Nevada, Inc Clinics and responsible for the supervision of 21 to 30 staff and contracted ...
  • 1 Month Ago

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2nd Shift Inbound Associate- $21.50/hr
  • WebstaurantStore
  • Dayton, NV OTHER
  • Webstaurantstore is Hiring Now!! Career Growth Opportunities | Great Pay | Great Benefits | Fun Environment This is your opportunity to join one of the largest and leading online suppliers in the food...
  • 3 Days Ago

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GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1239)
  • TARGET
  • Carson, NV OTHER
  • Starting Hourly Rate / Salario por Hora Inicial: $16.00 USDALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading...
  • 6 Days Ago

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0 Inbound Contact Center Manager jobs found in Carson City, NV area

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LVR Representative II
  • CHEP Inc
  • Carson City, NV
  • CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million palle...
  • 3/29/2024 12:00:00 AM

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Sushi Attendant
  • Casino Fandango, L.L.C.
  • Carson City, NV
  • **Casino Fandango** **Sushi Attendant** **Tiamo - Carson City, NV - Full Time** ******$500 sign on Bonus after 90 days o...
  • 3/28/2024 12:00:00 AM

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Customer Engagement Representative (Remote)
  • Renown Health
  • Reno, NV
  • Position Purpose This position represents the front door of the organization to ensure health care is received timely wi...
  • 3/28/2024 12:00:00 AM

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Client Success Specialist - Lending Software (Remote)
  • Aquila Software Group
  • Reno, NV
  • What is a Client Success Specialist? Great question, we love inquisitive people! Before answering that question, you'll ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative I
  • NDX
  • Reno, NV
  • Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum o...
  • 3/27/2024 12:00:00 AM

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Sunnyside Greeters / Logo
  • T S Restaurants
  • Tahoe City, CA
  • We are looking for skilled GREETERS to join the Sunnyside Resorts team! The starting rate is $16.00/hr plus tips (The co...
  • 3/27/2024 12:00:00 AM

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Bilingual Call Center Representative
  • Ascensus
  • Reno, NV
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 3/27/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)- Reno/South Lake Tahoe
  • BMO Financial Group
  • Reno, NV
  • As a Licensed Premier Relationship Manager at BMO Harris Bank, you will: + Enjoy the autonomy to proactively manage and ...
  • 3/26/2024 12:00:00 AM

Carson City is an independent city and capital of the US state of Nevada, named after the mountain man Kit Carson. As of the 2010 census, the population was 55,274. The majority of the town's population lives in Eagle Valley, on the eastern edge of the Carson Range, a branch of the Sierra Nevada, about 30 miles (50 km) south of Reno. The town began as a stopover for California-bound emigrants, but developed into a city with the Comstock Lode, a silver strike in the mountains to the northeast. The city has served as Nevada's capital since statehood in 1864; for much of its history it was a hub ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$87,385 to $125,457
Carson City, Nevada area prices
were up 2.5% from a year ago

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