Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Pay: $18 / Hour commission
Shift: Monday through Friday 8:00 am - 4:30 pm CDT
Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.
Why Work for Infinity?
The Role:
Infinity is extremely excited to partner and grow with an industry leader in telecommunications and fiberoptic internet service. Our client has a laser focus to double its market share in the SMB space over the next two years. This is an incredibly opportune time to join a fast paced, rapidly growing sales program in an environment where your success is directly proportionate to your drive, willingness to learn and ability to have fun in the process. We are seeking highly motivated and driven sales professionals with experience in telecommunications and/or SMB sales.
Responsibilities:
Ideal Qualifications:
www.infinitydelivers.com
Compensation details: 18-18 Hourly Wage
PI6989b6352e66-25401-33762619
About the Company:
Infinity Contact Inc
Clear All
0 Inbound Contact Center Manager jobs found in Cedar Rapids, IA area