Inbound Contact Center Manager jobs in Chattanooga, TN

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center associate
  • WesBanco Bank Inc.
  • Chattanooga, TN FULL_TIME
  • Job Title - Department

    Customer Service Associate - Contact Center

    Location

    This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

    Market

    Mid Atlantic

    Work Hours per Week

    37.5

    Requirements

    High school diploma or GED.

    Minimum of one year of banking or financial services in a customer service role preferred.

    Previous contact center experience preferred

    Job Description

    This position will work the following alternate shift :

    A 4 day work week that includes Saturday, Sunday, Monday and one other weekday to be determined. The hours for this shift will be 9 : 00am to 8 : 00pm.

    SUMMARY :

    The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

    Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

    Customer inquiries are expected to be responded to and resolved within established department service levels.

    CUSTOMER SERVICE SKILLS :

    Willingness to provide a level of service which will clearly differentiate us from our competitors.

    Able to build and retain customer relationships against competition.

    Accepts ownership of the customer request and follows it through to resolution.

    Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

    Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

    INTERPERSONAL SKILLS :

    Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

    Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

    Ability to work under pressure.

    Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

    Ability to maintain confidentiality.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

    Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

    Provides customer service via various communication channels (phone, chat and email).

    Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

    Quickly resolves customer issues and complaints involving both confidential and financial information.

    Provides the bank with continual feedback about the usability of our services based on customer interactions.

    Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

    May be assigned other job duties and or responsibilities with or without prior notice.

    OTHER REQUIREMENTS :

    Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

    You will also be expected to complete all assigned compliance training in a timely manner.

    Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

    Ability to type with speed and accuracy.

    Able to operate standard office equipment, including phones, computer and peripherals.

    Strong organizational and prioritizing skills.

    Strong time management skills.

    Able to multi-task in a fast-paced environment.

    Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

    Ability to work outside of normal banking hours.

    Ability to work independently.

    Last updated : 2024-02-29

  • 25 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 3562
  • Cleveland, TN FULL_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 1 Month Ago

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Center Manager
  • GEORGIA DEVELOPMENTAL SERVICES INC. (Academy ABA)
  • Rome, GA FULL_TIME
  • Why join our team?At Georgia Developmental Services, Academy ABA, our mission is to deliver exceptional and innovative Applied Behavior Analysis therapy to instill the essential human virtues of compa...
  • 3 Days Ago

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Financial Center Manager II
  • Simmons Bank
  • Cleveland, TN FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.It's fun to work in a company where people truly B...
  • 18 Days Ago

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Center Manager - Chattanooga
  • Nova Medical Centers
  • Chattanooga, TN OTHER
  • Overview Center Manager The Center Manager is responsible and accountable for all aspects of Center operations. Responsible for management, supervision, development, and performance of Center staff. U...
  • 21 Days Ago

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Service Center Manager
  • Dayton Freight
  • Calhoun, GA FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • 21 Days Ago

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0 Inbound Contact Center Manager jobs found in Chattanooga, TN area

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Legal Collector, NACS
  • North American Credit Services
  • Chattanooga, TN
  • Job Description Job Description Job Title: Call Center Legal Collector (ONSITE) Department: NACS Collection Reports To: ...
  • 3/28/2024 12:00:00 AM

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Assistant Food Service Manager
  • Food City
  • Chattanooga, TN
  • About the Job: As a key member of the store management team, the responsibilities of the Assistant Food Service Manager ...
  • 3/28/2024 12:00:00 AM

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Inbound Customer Service Representative
  • HomeServe USA Corp.
  • Chattanooga, TN
  • ** Inbound Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** INBOU04200 Sho...
  • 3/28/2024 12:00:00 AM

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Service Apprentice (Successful team seeks a Service Apprentice at our Cleveland / Bradley County, TN location; career pathing; meaningful work)
  • Blossman Gas
  • Cleveland, TN
  • GROWING COMPANY SEEKING TEAM ORIENTED PEOPLE! BLOSSMAN GAS & APPLIANCE, INC. desires mechanically-inclined applicants se...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • spotlightSTAFF.com
  • Chattanooga, TN
  • Job Description Job Description JOB SUMMARY – The representative will provide all participants, local unions, providers,...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate - $13.75 - $15.00/hr
  • Tennessee Title Loans, Inc
  • Chattanooga, TN
  • Customer Service Associate: Are you just starting your career and are unsure of how to gain the experience needed to lan...
  • 3/27/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Chattanooga, TN
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/25/2024 12:00:00 AM

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Customer Service/Quality Analyst Chattanooga, TN
  • Echelonfit
  • Chattanooga, TN
  • **Customer Service/Quality Analyst** Chattanooga, TN **Customer Service/Analyst** * Echelon Fitness is looking for a Qua...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge. The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$78,160 to $112,213
Chattanooga, Tennessee area prices
were up 1.3% from a year ago

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