Inbound Contact Center Manager jobs in Cheyenne, WY

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Associate - Authorizations Agent - 100% Remote
  • Frontdoor
  • Cheyenne, WY OTHER
  • Overview

    Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

    Responsibilities

    Summary:

    As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

    Responsibilities: 

    • Responsible for authorizing repair/replacement of covered systems or appliances.

    • Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

    • Provides any necessary follow-up.

    Qualifications

    Minimum Education, Licensure and Professional Certification requirements:  

    High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

    Minimum Experience required  

    1-3 years of customer service experience and/or training required 

    Required Skills:  

    • Knowledge of how to read a contract

    • Knowledge of business unit policies and procedures

    • Customer service and conflict resolution

    • Negotiation skills

    • Computer skills (Microsoft Word, Excel, Outlook)

    • Attention to detail

    • Ability to multi-task

    • Ability to adapt to a fast-paced environment

    • Must have internet access with minimum 4.6Mbps upload/download speeds

    Preferred Skills:  

    • Highly skilled in mathematics

    • Strong deductive reasoning skills

    • Effective communication skills

    #INCSC

    Other/State Specific

    This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

    At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

    Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

    Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

    Need help finding the right job?

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    ID 2024-3377

    Category Customer Service/Support

    Type Full Time

    Company AHS American Home Shield Corp

  • 14 Days Ago

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Manager
  • Travel Center Operations Team
  • North Platte, NE FULL_TIME
  • FullTime Manager Vacancy working for Travel Center Operations Team at North Platte NE
  • 10 Days Ago

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Data Specialist
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 3 Days Ago

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Billing Supervisor
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Billing Supervisor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of du...
  • 3 Days Ago

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Auditor
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
  • 3 Days Ago

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Business Analyst
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business ...
  • 3 Days Ago

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0 Inbound Contact Center Manager jobs found in Cheyenne, WY area

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Coder II (Surgical or Cardiology), Remote
  • Cheyenne Regional Medical Center
  • Cheyenne, WY
  • Preference in Surgical Coding A Day in the Life of Coder II: Under general supervision, the Coder II is responsible for ...
  • 3/29/2024 12:00:00 AM

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Sterile Processing Tech - Evening Shift
  • Cheyenne Regional Medical Center
  • Cheyenne, WY
  • Day in the life of a Sterile Processing Tech: Under general supervision, the Sterile Processing Instrument Tech decontam...
  • 3/29/2024 12:00:00 AM

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Physical Therapist - PT
  • Careerstaff Unlimited
  • Cheyenne, WY
  • Physical Therapist - PT A Physical Therapist is needed for a full-time hospital position in Willows, CA! In addition to ...
  • 3/29/2024 12:00:00 AM

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Clinical Coordinator/Instructor, Dental Hygiene
  • Laramie County Community College
  • Cheyenne, WY
  • Overview: The mission of Laramie County Community College is to transform our students' lives through the power of inspi...
  • 3/29/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Cheyenne, WY
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/28/2024 12:00:00 AM

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Regional Field Services Supervisor (Silent-Aire Mission Critical Services)
  • Johnson Controls International
  • Cheyenne, WY
  • As a part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of n...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Cheyenne, WY
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/27/2024 12:00:00 AM

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Perioperative CNA
  • Cheyenne Regional Medical Center
  • Cheyenne, WY
  • A Day in the Life of a Perioperative CNA: Works under the direct supervision of the Director of Surgical Services or des...
  • 3/25/2024 12:00:00 AM

Cheyenne (/ʃaɪˈæn/ shy-AN or /ʃaɪˈɛn/) is the capital and most populous city of the U.S. state of Wyoming and the county seat of Laramie County. It is the principal city of the Cheyenne, Wyoming, Metropolitan Statistical Area which encompasses all of Laramie County. The population was 59,466 at the 2010 census. Cheyenne is the northern terminus of the extensive and fast-growing Front Range Urban Corridor that stretches from Cheyenne to Pueblo, Colorado which has a population of 4,333,742 according to the 2010 United States Census. Cheyenne is situated on Crow Creek and Dry Creek. The Cheyenne,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$79,707 to $114,434
Cheyenne, Wyoming area prices
were up 2.3% from a year ago

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