Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOB SUMMARY: Responsible for the day-to-day operations of the Redwood Coast PACE Day Center including management, staffing, budgeting, and compliance responsibilities. Oversees the Interdisciplinary Team (IDT) and services provided and/or coordinated through the program’s Day Center.
ESSENTIAL DUTIES & RESONSIBILITIES:
EDUCATION &/or EXPERIENCE:
LICENSES OR CERTIFICATES:
PRE-SCREENING REQUIREMENTS:
JOB SKILLS:
SUPERVISORY REQUIREMENTS:
PHYSICAL REQUIREMENTS:
ANALYSIS OF PHYSICAL DEMANDS:
Key (Based on typical week): N=Never; R=Rarely (Less than 1 hour per week); O-Occasional (1%-33% of time); F=Frequent (34%-66% of time); C=Constant (over 66% of time)
Activity |
Frequency |
Activity |
Frequency |
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N |
R |
O |
F |
C |
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N |
R |
O |
F |
C |
Lifting/Carrying |
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Twisting/Turning |
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Under 10 lbs. |
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x |
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Reach over shoulder |
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x |
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11-20 lbs. |
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x |
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Reach over head |
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x |
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21-50 lbs. |
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x |
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Reach outward |
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x |
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51-100 lbs. |
x |
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Climb |
x |
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Over 100 lbs. |
x |
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Crawl |
x |
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Kneel |
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x |
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Pushing/Pulling |
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Squat |
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x |
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Under 10 lbs. |
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x |
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Sit |
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x |
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11-20 lbs. |
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x |
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Walk-Normal Surfaces |
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x |
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21-50 lbs. |
|
x |
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Walk-Uneven Surfaces |
x |
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51-100 lbs. |
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x |
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Walk-Slippery Surfaces |
x |
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Over 100 lbs. |
|
x |
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Stand |
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x |
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Other |
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Driving |
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x |
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Keyboard/Ten Key |
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x |
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Fingering (Fine dexterity) |
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x |
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Handling (grasping, holding) |
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x |
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Repetitive Motion-Hands |
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x |
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Repetitive Motion-Feet |
x |
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The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. The agency reserves the right to change job descriptions, work hours or work sites as required by the program.
The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area One Agency on Aging.
The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable federal or state law.
0 Inbound Contact Center Manager jobs found in Chico, CA area