Inbound Contact Center Manager jobs in Columbia, SC

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: Contact Center Consultant
    Location: Columbia, SC.


     

    Summary

    • Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.

    • The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
    • This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.

    Roles & Responsibilities

    • Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:

      • Process workflows
      • Call flows
      • Contact Center Metrics
      • Self-service applications
      • Desktop applications
      • CRM, IVR, and desktop integrations
      • Multi-channel blending
      • Quality Management and Workforce Management tools and processes
      • Reporting
    • Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
    • Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans

    Preferred Qualifications

    • Project Management skills

    Minimum Qualifications

    • Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center

    • Experience with two or more of the following contact center platforms
      • Cisco Contact Center Enterprise
      • Genesys Pure Engage, Pure Cloud or Pure Connect
      • Avaya Aura
      • NICE In Contact
      • Five9
    • Experience with one or more of the following Workforce Optimization platforms
      • NICE
      • Verint
      • Calabrio
      


    Central Business Solutions, Inc,
    37600 Central Ct.
    Suite #214
    Newark, CA 94560

  • 1 Month Ago

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Benefits Assistant - Customer Contact Center (Multiple Vacancies)
  • State of South Carolina
  • Richland, SC FULL_TIME
  • The SC Public Employee Benefit Authority (PEBA) is the administrator and co-trustee of retirement and insurance programs for over half a million active and retired public employees of the State of Sou...
  • 4 Days Ago

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Paralegal/Legal Assistant
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Paralegal/Legal Assistant I Employment Type: Full-Time, Entry Level Department: Legal As a CGS paralegal, you will work under the direction of a Supervisory Paralegal or Project Supervisor. You will p...
  • Just Posted

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Share Point Developer
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Share Point Developer Employment Type: Full-Time, Mid-level Department: Information Technology CGS is seeking a Share Point Developer to join our team supporting a wide-ranging technical support initi...
  • 2 Days Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • FOIA Analyst Employment Type: Full Time, Mid-Level Department: Information Technology CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This pos...
  • 2 Days Ago

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Legal Assistant
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Legal Assistant Employment Type: Full Time, Mid-level Department: Legal As a CGS Legal Assistant, you will be responsible for performing administrative and organizational Litigation Support for the Un...
  • 2 Days Ago

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0 Inbound Contact Center Manager jobs found in Columbia, SC area

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Customer Service Advocate I
  • Palmetto GBA, LLC
  • Columbia, SC
  • Summary Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as need...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • The Miles Agency LLC
  • Columbia, SC
  • Job Description Job Description Allstate Customer Service Representative I am seeking an enthusiastic, well organized, m...
  • 3/28/2024 12:00:00 AM

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FT Manager Customer Service (H)
  • Food Lion
  • West Columbia, SC
  • Address: USA-SC-West Columbia-2916 Emmanuel Church Rd Store Code: Store 02254 Front End (7232254) Food Lion has been pro...
  • 3/27/2024 12:00:00 AM

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Overnight Member Services Representative
  • Planet Fitness
  • Camden, SC
  • Job Summary: The Overnight Front Desk Associate will be responsible for creating a positive member experience by providi...
  • 3/26/2024 12:00:00 AM

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Sr. Director Growth, Cloud Professional Services (REMOTE)
  • Acxiom LLC
  • Columbia, SC
  • Acxiom is currently seeking sales professionals to join our expanding cloud services organization. In this role, you wil...
  • 3/24/2024 12:00:00 AM

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Growth Director, WEST, Cloud Professional Services
  • Acxiom LLC
  • Columbia, SC
  • Join our growing Cloud Services Organization. At Acxiom, our people are the single most important driver of success. Our...
  • 3/24/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - SC Residents Only
  • IONOS Inc.
  • Columbia, SC
  • Inbound Telesales & Retention * Columbia, SC, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the he...
  • 3/24/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Careerbuilder
  • Columbia, SC
  • Broadridge Financial Solutions Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote) Columbia , Sout...
  • 3/24/2024 12:00:00 AM

One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$80,332 to $115,331
Columbia, South Carolina area prices
were up 1.5% from a year ago

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