Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Performance Center Manager
Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 35 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical services to military members, Department of the Army civilians and their families.
Overview: Army Ready and Resilient Performance Centers provide instruction in the areas of resilience, positive psychology, and performance enhancement to U.S. Army and Department of Defense (DoD) personnel, their families, and Department of the Army (DA) civilians at 35 Army installations within the United States and Overseas. The Performance Center Manager (PCM) serves as the local installation Subject Matter Expert (SME) for program matters; and leads, manages, and directs contractor staff assigned to their respective program Training Center (TC).
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