Inbound Contact Center Manager jobs in Columbus, GA

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Performance Center Manager
  • Strategic Resources, Inc.
  • Columbus, GA FULL_TIME
  • Job Description

    Performance Center Manager

    Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 35 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical services to military members, Department of the Army civilians and their families.

    Overview: Army Ready and Resilient Performance Centers provide instruction in the areas of resilience, positive psychology, and performance enhancement to U.S. Army and Department of Defense (DoD) personnel, their families, and Department of the Army (DA) civilians at 35 Army installations within the United States and Overseas. The Performance Center Manager (PCM) serves as the local installation Subject Matter Expert (SME) for program matters; and leads, manages, and directs contractor staff assigned to their respective program Training Center (TC).

    Tasks & Responsibilities:

    • Serve as the local installation Point of Contact (POC) for the R2PC matters and lead, manage and direct contractor staff assigned to their respective R2PC.
    • Coordinate in conjunction with the GTM and local installation leadership to plan, prepare and execute training and education.
    • Participate in the local Community Ready and Resilient Council (CR2C), unit operation and training meetings, and community-based event to integrate capabilities provided by the R2PC.
    • Participates in the program and serves as the primary POC for Master Resilience Trainer (MRT) Level 1 training.
    • Ensures quality control of all MRT-PE's to include certification, continuous evaluations, MRT-PE progression to higher levels.
    • Conducts rehearsals for training presentations to ensure MRT-PEs are "ready to teach."
    • Conducts local program Quality Assurance/Quality Enhancement and provides required reports.
    • In coordination with the GTM, develops the annual training schedule at their respective installation and provides a draft training schedule to the COR-RA for approval.

    Required Skills, Education, Experience & Abilities:

    • Bachelor’s degree from an accredited college or university.
    • Have prior experience serving in the military, or as a DOD civilian employee, or as a military dependent.
    • Be a Graduate of MRT level one (MRT training may be completed after start of employment).
    • Have a minimum of five years’ relevant experience managing, overseeing, and completing the same or similar work, such as training facilitation, and including a demonstrated knowledge of support and sustainment-related operations.
    • Able to represent the Ready and Resilient Performance Center program to senior level leadership at the installation level to include General Officers and Garrison Commanders.
    • Possess or obtain National Agency Check with Inquiries (NACI) Tier 1 background investigation.
    • Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays.
    • Ability to communicate and interact with others, both in-person, by telephone or virtually to conduct business.
    • Ability to work under time pressure and rapidly for long periods to meet deadlines.
    • Good command of the English language which includes the ability to read, write, understand, and clearly and effectively communicate the language.
    • Organized and experienced multi-tasker.
    • Military Veterans and Spouses are encouraged to
    • .
    • Proficient in the use of Microsoft Office products.

    Details

    Employee Type
    Full-Time Regular
    Location
    Columbus GA

    Security Requirement
    Background Check ONLY
    Date Posted
    1/19/2024

  • 9 Days Ago

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Performance Center Manager
  • Three Wire Systems
  • Moore, GA FULL_TIME
  • MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best r...
  • 15 Days Ago

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Assistant center manager
  • U-Haul
  • Auburn, AL FULL_TIME
  • Adhere to all local vehicular regulations while driving; Work around moving parts or machines, fumes or irritant chemicals...Hiring Immediately > Last updated : 2024-03-07
  • 7 Days Ago

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Center Store Manager
  • Renfroe Corp.
  • Phenix, AL FULL_TIME
  • Position Summary: Assist in developing a store atmosphere focused on creating and exceeding the highest customer service, safety and cleanliness goals. Help assist the store manager in exceeding goals...
  • 1 Month Ago

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Assistant Manager Lube Center 8802L
  • American LubeFast
  • Opelika, AL FULL_TIME
  • We’re seeking an exceptional Center Assistant Manager for our service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfa...
  • 4 Days Ago

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Clinic Manager
  • Medical Center Barbour
  • Eufaula, AL FULL_TIME
  • POSITION PURPOSE: To ensure successful day-to-day operations and provide ongoing support of health care delivery for MCB Medical Clinics. The Director will be primarily responsible for overseeing the ...
  • 19 Days Ago

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0 Inbound Contact Center Manager jobs found in Columbus, GA area

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Recycling Operations Regional General Manager
  • Schnitzer Steel Industries, Inc.
  • Columbus, GA
  • The Recycling Operations Regional General Manager (RORGM) reports directly to the Recycling Operations Director and is r...
  • 3/19/2024 12:00:00 AM

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Entry Level Sales
  • SPECTRUM
  • Columbus, GA
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 3/19/2024 12:00:00 AM

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Outside Sales Representative
  • SPECTRUM
  • Columbus, GA
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 3/19/2024 12:00:00 AM

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Mobile Sales
  • SPECTRUM
  • Columbus, GA
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 3/19/2024 12:00:00 AM

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Patient Care Coordinator Home Health Full Time
  • CenterWell Home Health
  • Columbus, GA
  • Become a part of our caring community and help us put health first As a Patient Care Coordinator (Clinical Liaison), you...
  • 3/17/2024 12:00:00 AM

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Service Advisor - Truck Care
  • Love's Travel Stops & Country Stores
  • West Point, GA
  • Job Description Job Description Req ID: 433204 Address: 1917 Hwy 18 West Point, GA, 31833 Welcome to Love’s! OBJECTIVE: ...
  • 3/17/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Lanett, AL
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/16/2024 12:00:00 AM

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Remote Customer Support Representative
  • Healthbiller Pro
  • Auburn University, AL
  • Job Description: An innovative and client-focused organization actively seeks Remote Customer Support Representatives to...
  • 3/15/2024 12:00:00 AM

Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River. Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$78,843 to $113,194
Columbus, Georgia area prices
were up 1.5% from a year ago

Inbound Contact Center Manager in Columbus, GA
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