Inbound Contact Center Manager jobs in Dayton, OH

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Women's Center Manager - Lebanon
  • Elizabeth's New Life Center
  • Lebanon, OH FULL_TIME
  • There is one open position and this location is open three days per week,: Monday 1 - 7 p.m., Tuesday 9:30 a.m. - 4 p.m., and Thursday 9:30 a.m. 4 p.m.
    The Manager is responsible for all operations of the Women’s Center – Lebanon. The Manager is responsible for ensuring that the primary mission of Elizabeth's New Life Center is being carried out in services to clients.
    Core Beliefs
    • We are a Christian organization; our tenants are found in our four foundational statements.
    • Our primary purpose is to protect unborn life.
    • We believe in the sanctity of marriage between one man and one woman and the sacredness of the marital act.
    • We promote Natural Family Planning (NFP) and we do not promote any form of artificial contraception or sterilization.
    • We promote abstinence before marriage and fidelity within marriage.
    Primary Duties
    Essential Functions:
    Client Services
    • Assist with and supervise intake consultation staff as well as any specialized programs which may be offered at the Women’s Center, e.g. medical services, sexual integrity, learn & earn, or post-abortion healing, grant-funded educational classes.
    • Responsible for making sure that the Center is open and staffed during hours advertised and operates in a professional and courteous manner. Should be available all open office hours as a back-up to the intake consultation staff as needed.
    • Review client files on Ekyros for accuracy and case management.
    • Continually assess center’s hours of operation to best meet the needs of the Center’s clientele.
    Public Relations
    • Work with Director of Development and the area Development Officer as requested to establish a liaison with churches in the community so that programs, projects, and fund development activities can be linked to churches.
    • Represent ENLC and the Women’s Center to community agencies and media in the area as requested by the Associate or Sr. Director of Women’s Centers or as the opportunity arises.
    • Coordinate and review all publicity and advertising or information dissemination that pertains to the Women’s Center.
    • Recruit local volunteers.
    • Represent Women’s Centers with Quarterly outreach.
    • Cultivate positive and ongoing relationships with community agencies, health care facilities, and local schools and churches with monthly outreach.

    Organizational Development
    • Assist ENLC staff in any aspect of Volunteer/Donor Appreciation, or other community events, as requested.
    • Participate on committees and special projects as requested.
    Employee Orientation, Development and Training
    • Conduct new employee/volunteer training and professional development and team building opportunities for all staff members to enable professional growth.
    • Communicate changes in personnel/volunteer policies and procedures and ensure proper compliance is followed.
    Supervisory Functions
    • Supervise consultants, meet regularly with employees, conduct performance reviews, and approve all paperwork as appropriate.
    • Responsible for all financial aspects of the Center, including making sure that all funds are secured.
    • Responsible for forwarding complete and accurate financial information to the ENLC Finance office in a timely manner and /or as requested, and that all staff and volunteers who work with funds are operating according to ENLC procedure.
    • Oversee and approve expenditures and reimbursements.
    • Coordinate volunteer requirements with the Director of Human Resources. Provide monthly volunteer statistics.
    • Oversee grant-funded programming and provide necessary reports to administration.
    • Oversee accuracy in client scheduling via Ekyros.
    • Responsible for proper notification in the case of a change in center hours or center closing, such as adjusting Ekyros, posting proper signs, and notifying key administrative staff.
    • Responsible for ensuring that data entry is complete for all client visits.
    Strategic Management
    • Assist in the development of annual outcome goals for all pertinent strategic initiative(s).
    • Track and document steps taken to achieve annual outcome goals.
    • Achieve annual outcome goals as outlined in the appropriate business plan.
    Secondary Functions
    • Answer incoming phone calls and provide administrative support as needed such as filing and personal correspondences.
    • Participate in administrative staff meetings and attend other meetings and seminars as required.
    • Responsible for communicating with the Facilities and Construction Manager to address issues related to the facility operations.
    • Other duties pertaining to the mission of the organization as assigned by management.
    Job Requirements
    Experience, Education and Licensure
    BSW or related degree (psychology, sociology, counseling, Nursing etc.) and 2 years management and supervision experience; Master’s degree preferred. 1 – 5 years of experience with a diversified work force, preferably in a non-profit or faith-based setting preferred.
    Language and Other Skills
    Must have highly developed interpersonal skills; ability to meet people with ease; ability to communicate the written and spoken work with tact and diplomacy; good organizational skills, well disciplined, able to meet deadlines, self-starter, able to work under pressure; ability to work well effectively with others. Ability to read, analyze, medical reports, and legal documents. Ability to effectively present information to senior management, employee groups and/or boards of directors. Demonstrated problem solving ability and the logical/rational ability to formulate effective solutions. Ability to use computer and associated software with little or no assistance. Must be proficient in Microsoft Office and G suites.
    Work Environment and Physical Demands
    The noise level in the work environment is low – moderate. While fulfilling the responsibilities of this position, the employee is required to sit, stand and/or walk. Specific vision abilities required by the position include close vision, color vision, peripheral vision and ability to adjust focus.
    Other
    Driving to and from various locations may be necessary and a valid driver’s license, personal automotive insurance and insurability under ENLC policy is required. Mileage may be reimbursed by ENLC. Occasional nights and weekends required.
    ENLC Expectations:
    • Always maintain clear lines of communication with the Director Women’s Services.
    • Adhere to ENLC Policy and Procedures.
    • Demonstrates reliability and instills confidence in the ability to carry out job duties.
    • Maintain excellent working relationships with coworkers, community organizations where classes are held, etc.
    • Eager to meet and exceed objectives and take on more responsibility.
    • Strong personal motivation, initiative, sense of responsibility.
    • A servant’s attitude with the ability to understand how all tasks impact Elizabeth's New Life Center’s ministry of supporting life.
    • A strong team player willing to both make difficult decisions and submit to authority.
    • Willingness to support Elizabeth’s New Life Center’s mission and vision as well as promote healthy marriage as defined by Elizabeth's New Life Center.
  • 22 Days Ago

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Garden Center Department Manager
  • Berns Greenhouse & Garden Center Inc
  • Middletown, OH FULL_TIME
  • LOCATION: Middletown/Beavercreek Garden Centers SUPERVISORY CONTROL: Store Team Leaders, Store Team Members PRIMARY RESPONSIBILITIES: This person is responsible for the overall performance of the gard...
  • 2 Days Ago

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Women's Center Manager - N. Dixie
  • Elizabeth's New Life Center
  • Dayton, OH FULL_TIME
  • Full Position Title: Manager of Women’s Center – N. DixieJob Status: Grant Funded - Non-Exempt, Part-time 24 - 28 hours per weekDepartment: Women’s CenterReports to: Associate Director of Women’s Cent...
  • 21 Days Ago

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Care Center Manager
  • EverHeart Hospice
  • Greenville, OH FULL_TIME
  • Summary of Position:The Care Center Team Manager is directly responsible for providing direct supervision and clinical oversight of the inpatient hospice care and inpatient clinical staff and serves a...
  • 21 Days Ago

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Travel Center Assistant Manager
  • Pilot Company
  • Vandalia, OH FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 15 Days Ago

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Travel Center Assistant Manager
  • Pilot Company
  • Lebanon, OH FULL_TIME
  • Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center ...
  • 16 Days Ago

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0 Inbound Contact Center Manager jobs found in Dayton, OH area

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Service Advisor - Truck Care - Hiring Event
  • Loves Travel Stops & Country Store
  • Dayton, OH
  • Req ID:433327 Address: 2217 South Edwin C Moses Blvd Dayton, OH, 45417 Welcome to Loves! OBJECTIVE: Service Advisors dri...
  • 3/29/2024 12:00:00 AM

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Customer Experience Associate
  • karier.co
  • Dayton, OH
  • **Customer Experience Associate** RITUALS COSMETICS - New York, NY 10010 $45,000 a year Job details Salary $45,000 a yea...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative II
  • IAA
  • Dayton, OH
  • IAA Holdings, LLC (IAA), excellent customer service is at our core. That's why our Customer Service Representatives play...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative
  • Smile Brands Group Inc.
  • Dayton, OH
  • **Patient Service Representative** Location Kettering, OH Category Front Office **Ref #:** 121607 Job Type Full-Time Mer...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative
  • Midwest Dental Group
  • Dayton, OH
  • X Patient Service Representative Position in Kettering, OH **Patient Service Representative Position in Kettering, OH** ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Auto-Valve, Inc.
  • Dayton, OH
  • **Position:** Customer Service Representative **Location:** Dayton, OH **Job Id:** 216 **# of Openings:** 2 **Summary**:...
  • 3/27/2024 12:00:00 AM

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Contact Center Representative
  • Kemba Cincinnati Credit Union
  • West Chester, OH
  • Job Description Job Description ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, ...
  • 3/26/2024 12:00:00 AM

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Part Time Customer Service Advisor
  • Sheryna
  • Dayton, OH
  • **Part Time Customer Service Advisor** Northamptonshire Wednesday Ad ID: 87151 Company Job Offer: Sales/Marketing Region...
  • 3/25/2024 12:00:00 AM

Dayton (/ˈdeɪtən/) is the sixth-largest city in the state of Ohio and the county seat of Montgomery County. A small part of the city extends into Greene County. The 2017 U.S. census estimate put the city population at 140,371, while Greater Dayton was estimated to be at 803,416 residents. This makes Dayton the fourth-largest metropolitan area in Ohio and 63rd in the United States. Dayton is within Ohio's Miami Valley region, just north of Greater Cincinnati. Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$84,099 to $120,740
Dayton, Ohio area prices
were up 1.3% from a year ago

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