Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job description
If you are looking for a PART TIME job handling customer service calls in a fun environment where the day goes by quickly, then this may be the right job for you.
The training schedule is 9:00am - 5:30pm pm Monday through Friday and lasts approximately 2 weeks depending on how quickly you learn. Training is paid.
We handle Appointment Setting and Customer Service Calls. NO SALES CALLS.
Requirements:
Pay: Starting at $16 an hour ($17/hr for bilingual (Spanish/English))
PT Shift Available: 8am -12pm, 9am - 1pm, 10am-2pm, 11am-3pm, 1pm - 5pm, 2pm- 6pm, 3pm - 7pm or 4pm-8pm. Choose the number of days you want to work!
Benefits for PT Employees:
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 8 – 25 per week
Benefits:
Experience level:
Shift:
Work setting:
Application Question(s):
Work Location: In person
Clear All
0 Inbound Contact Center Manager jobs found in Daytona Beach, FL area