Inbound Contact Center Manager jobs in Fairbanks, AK

About us

The Tanana Chiefs Conference provides world class health services to Alaska Natives and American Indians, as well as many non-beneficiaries, in 42 villages across the river systems of the Interior. This 235,000 square mile region is the home of the Tanana Chiefs Conference and is a paradise for those who love outdoor activities. If you are looking for a challenge and want to have a positive impact on the health and wellness of Alaska Natives and American Indians then this is the position for you. The Tanana Chiefs Conference provides a wide array of services in multiple facilities with our main location being the Chief Andrew Isaac Health Center--an award winning cultural super clinic located in Fairbanks--Interior Alaska's urban hub. The Fairbanks based clinic is itself a hub that serves the larger mission of supporting health and wellness to Indian Health Service beneficiaries including an Ambulatory Surgery Center, Ophthalmology, Audiology, Urgent Care, Hematology/Oncology Services, Dental Clinic, Imaging and a host of other services.

We are seeking a well qualified individual to be responsible for manangerial oversight of the Tanana Chiefs Conference RN Triage Call Center. This person will lead the efficient an effective operations of TCC's call center while ensuring the component staff provide a superior customer service experience for TCC's patients and staff. Please visit our website tananachiefs.org/careers for the complete job description. You may also contact a recruiter at 907-452-8251 extension 3465 to ask specific questions.

Job Type: Full-time

Pay: $75,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fairbanks, AK 99701: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Project implementation: 5 years (Required)
• Management: 2 years (Required)

Work Location: In person