Inbound Contact Center Manager jobs in Flagstaff, AZ

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Applicant Pool Only - Contact Center Agent I
  • Navajo Tribal Utility Authority
  • Fort Defiance, AZ FULL_TIME
  • MINIMUM QUALIFICATIONS REQUIRED:

    High School Diploma/GED Certificate

    Associates Degree preferred

    1 year customer service experience

    Payment processing experience preferred

    Ability to communicate in the Navajo Language preferred.

    Must be able to type 30 words per minute and pass a script reading test

    Valid Driver's License (subject to motor vehicle record review).

    JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

    Address basic customer issues such as general inquiries, non-technical questions, password recover, website navigation assistance and basic how-to questions.

    Provides front-line and first tier responses to customer inquiries. Follows-up and ensures that customer issues are handled effectively.

    Answers phone calls and emails, ascertains the nature of the request and responds and resolves.

    Manages large amounts of inbound calls in a timely and efficient manner while maintaining a high level of customer satisfaction.

    Builds sustainable relationships and engage customers by going the extra mile.

    Identified customers' needs, clarify information, research every issue and provide solution and/or alternative to customer needs.

    Routes calls to appropriate resource within NTUA based on defined operational processes.

    Meets personal/team qualitative and quantitative targets.

    Completes call logs where available.

    Keeps records and documentation of customer interactions or transactions, including detail of inquiries, complaints, or comments and actions taken to resolve.

    Maintains records in accordance with established policies and procedures and audit guidelines.

    Performs other duties as assigned.


    This announcement will close on Sunday, March 31, 2024, visit www.ntua.com to apply. The online NTUA Employment Application must be completed for consideration. If you have any questions, please call NTUA Human Resources @ (928) 729-6252.


    Navajo Preference

    Navajo Veteran Preference

    This institution is an equal opportunity provider and employer.


  • 19 Days Ago

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Contact Center Agent III (2 positions)
  • Navajo Tribal Utility Authority
  • Fort Defiance, AZ FULL_TIME
  • MINIMUM QUALIFICATIONS REQUIRED: High School Diploma or GED Certificate. Associates Degree preferred. 3 years customer service experience including payment processing. Navajo Speaking preferred Must b...
  • 24 Days Ago

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Manager - Travel Center
  • Ute Mountain Casino Hotel
  • Blanding, UT FULL_TIME
  • Manager - White Mesa Travel CenterThe Travel Center Manager position entails comprehensive leadership and operational oversight of a travel center, with a focus on ensuring efficient and profitable op...
  • 23 Days Ago

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Financial Center Assistant Manager
  • Bank of America
  • Flagstaff, AZ FULL_TIME
  • Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...
  • 10 Days Ago

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Assistant Manager - Travel Center
  • Ute Mountain Casino Hotel
  • Blanding, UT FULL_TIME
  • Summary/Objective The Assistant Travel Center Manager role is crucial in supporting the Travel Center Manager at Ute Mountain Casino Hotel's travel center. This position is integral in overseeing day-...
  • 1 Month Ago

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Sales Assistant Manager
  • Rent-A-Center
  • Flagstaff, AZ FULL_TIME
  • We are Hiring Immediately! It’s Your Career. Own it!At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great custom...
  • 1 Month Ago

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0 Inbound Contact Center Manager jobs found in Flagstaff, AZ area

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Customer Service Representative
  • Canyon Pet Hospital
  • Flagstaff, AZ
  • Job Title: Customer Service Representative FLAGSTAFF, ARIZONA Company Overview: Join our dynamic team at Canyon Pet Hosp...
  • 3/28/2024 12:00:00 AM

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Medical Assistant - Flagstaff Medical Center Sign On & Relocation Packages Available!
  • Northern Arizona Healthcare Corporation
  • Flagstaff, AZ
  • Overview: Sign On & Relocation Packages Available! Please apply online to learn about these programs! Under general supe...
  • 3/28/2024 12:00:00 AM

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Remote Finances Manager
  • The Santos Agency
  • Flagstaff, AZ
  • Compensation This role is commission-only Average Part Time 1-2 sales/week = $25K - $50K per year Average Full Time 3-5 ...
  • 3/28/2024 12:00:00 AM

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Electrical Automation Design Engineer
  • W.l. Gore & Associates
  • Flagstaff, AZ
  • Job Description About the Role: We are looking for an Electrical Automation Design Engineer to join our team. In this ro...
  • 3/28/2024 12:00:00 AM

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Customer Service Writer / Advisor
  • 247breakdown
  • Flagstaff, AZ
  • **This is a full-time position with possible overtime. 2 Shifts available: Days- 7am-3:30pm & Evenings- 2:30pm-11pm.** *...
  • 3/27/2024 12:00:00 AM

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Service Advisor Writer five k to 10 k each month
  • Grease Monkey
  • Cottonwood, AZ
  • Do you want to work in a great location with great people in the beautiful Texas Hill Country? We're focused on success ...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • PINK JEEP TOURS INC
  • Sedona, AZ
  • Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Part Time Salary Range $16.50 Job Shift...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager FT
  • Michaels Stores
  • Flagstaff, AZ
  • Customer Experience Manager FT page is loaded **Customer Experience Manager FT** **Customer Experience Manager FT** loca...
  • 3/25/2024 12:00:00 AM

Flagstaff is a city in and the county seat of Coconino County in northern Arizona, in the southwestern United States. In 2015, the city's estimated population was 70,320. Flagstaff's combined metropolitan area has an estimated population of 139,097. The city is named after a ponderosa pine flagpole made by a scouting party from Boston (known as the "Second Boston Party") to celebrate the United States Centennial on July 4, 1876. Flagstaff lies near the southwestern edge of the Colorado Plateau, along the western side of the largest contiguous ponderosa pine forest in the continental United Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$81,446 to $116,932
Flagstaff, Arizona area prices
were up 2.5% from a year ago

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