Inbound Contact Center Manager jobs in Great Falls, MT

Provides supervision and oversight to the Purchasing, Environmental Services, and Laundry
housekeeping/laundry/purchasing activities. Performs in accordance with established policies and
procedures of Central Montana Medical Center.

Continued employment and raises in this position are dependent upon Central Montana
Medical Center's fiscal viability and: •

Actions and communications that contribute to a team concept and create a
positive environment for all customers •

Acceptable performance of essential and all job duties •

Acceptable attendance record •

Accountability for safety to self, patients, visitors and all customers, and care of
equipment and building •

Adherence to departmental and facility policies and procedures, education
requirements, compliance monitoring and reporting, and CMMC Code of
Conduct •
Accountability for the consequences of own actions •

Physical and emotional ability to perform essential functions •

Acceptable background investigation results if required for position

Minimum Education, Experience, Licensure, Certification required:

Minimum: High school diploma, two years related experience, computerized Materials
Management system experience, or equivalent combination of education and experience.
Preferred: Bachelor’s degree from four-year college or university in business or related field.

ESSENTIAL FUNCTIONS/DUTIES:
(Must be able to perform with or without accommodation)

1 Supports and demonstrates Central Montana Medical Center’s Vision, Mission and Values
Statements.

2 Responsible for overall operation of Purchasing/Laundry/Environmental Services

3 Maintains and establishes departmental policies, procedures, objectives, quality assurance
program, safety, environmental and infection control standards.

4 Completes employee evaluations on time, offers guidance for professional growth when/where
appropriate. Conducts investigation and institutes disciplinary actions in collaboration with
Human Resources.

5 Provide supervision and training for personnel.

6 Develops and demonstrates effective communication tools to disseminate information and to
interact with department’s and organization’s staff. Initiate and runs meetings as required.

7 Participates in meetings and events as required or requested.

8 Completes required productivity reports in a timely manner.

9 Administer and direct procurement system for all equipment and supplies, consistent with high
quality and economy. Responsible for equipment purchase authorizations.

10 Develop specifications for routinely used items and specifications for specialized items.

11 Promote standardization of items used throughout Central Montana Medical Center.

12 Negotiate, or help negotiate pricing, delivery, and discounts on products, utilizing contract
pricing when available and appropriate.

13 Responsible for coordination of contract services in each department.

14 Acts as liaison for rental customers/ancillary departments

15 Maintains system of records, while developing skills and knowledge in Materials Management
system and use of Personal Computer.

16 Maintains inventory of cleaning materials, supplies, and equipment and oversees their
replacement for housekeeping and laundry

17 Develop departmental budgets consistent with past experience and projected data.

18 Monitor and control supply inventory levels, maintaining appropriate availability and investment
costs.

19 Inspects equipment used in performance of duties for proper functioning; makes minor repairs
or adjustments.

20 Responsible for counseling staff on protocol and departmental/facility policy.

21 Instructs personnel in use of new equipment, cleaning techniques/methods, and cleaning
agents.

22 Inspects supplies and requisitions them from stock. Orders replacement supplies and linen for
all departments.

23 Demonstrates with the assistance of the Shift Leaders the use of cleaning materials and
equipment and explains methods of cleaning to ensure the most efficient and economical use
of materials and manpower

24 Tours and inspects project areas for quality of work performed and adherence to established
policies and procedures.

25 Responsible for scheduling of purchasing staff. Review and approve schedules created by
department leads in ES/Laundry

26 Inspects housekeeping and hospital equipment for wear, tear, and replacement and prepares
requisitions for maintenance or replacement.

27 Performs other related duties as assigned or requested.

Knowledge, Skills, Abilities:

Communication skills to effectively relate to co-workers, physicians, vendors, patients, visitors, and
the general public.
Judgement to seek guidance and direction when needed, for performance of duties.
Ability to adapt to fluctuations in work load, and prioritize work under these conditions.
Willingness to assume additional work and duties when requested.

OCCUPATIONAL EPOSURE for this position:

Category I Direct contact with blood or other bodily fluid to which
universal precautions apply

Category II Activity performed without blood/bodily fluids exposure,
but exposure may occur in emergency

Category III Task/activity does not ordinarily entail predictable
exposure to blood/bodily fluids

OTHER EPOSURE for this position:

Radiation

Noise

Other (Specify)

PHYSICAL DEMANDS:
(Essential functions strength rating for position - see Job Analysis)

Sedentary Exert up to 10# occasionally or negligible force frequently

Light Exert up to 20# occasionally, < 10# frequently or
negligible force constantly

Medium Exert up to 50# occasionally, up to 25# or up to 10#

constantly

Heavy Exert up to 100# occasionally, up to 50# frequently or up
to 20# constantly

Very Heavy Exert > 100# occasionally, > 50# frequently or
> 20# constantly