Inbound Contact Center Manager jobs in Lompoc, CA

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Traveling Business Office Manager
  • Arbor Hills Nursing Center
  • Lompoc, CA FULL_TIME
  • Traveling Business Office Manager (Must have prior BOM exp)

    Southern CA Region, 8-10 Skilled Nursing Facilities, 1 Assisted Living Facility
    Road warrior position, Full Time
    Wage: $73,000-$78,000 with Bonus Potential


    Generations Healthcare
    is seeking a Traveling Business Office Manager to support our 8-10 Southern CA skilled nursing facilities. This is a supportive role which works closely with the Corporate AR Team to serve as interim Business Office Manager (BOM) for company facilities with BOM vacancies. Responsible for independent oversight of business office functions and day-to-day accounting functions when acting as interim BOM. Must adhere to all company policies, government regulations and cost reimbursement principles. This position also assists with special projects, health plan payer resolutions, training, analysis and audits.

    Essential Functions

    Assist in the implementation of day-to-day facility accounting and administrative functions, including but not limited to:

     Work in business office of assigned facilities in the event of, but not limited to, the following situations: business office personnel leave of absence, business office position vacancy, special projects, training business office personnel, etc.
     Responsible for completing month end close process, checklist and reports when acting as interim BOM.
     Communicate with monthly vendors on census and billing updates to ensure invoices are produced timely and accurately.
     Work with Corporate AR Team on company-wide and/or facility-specific projects. Examples of projects include: auditing, billing, collections, follow up, working with health plans, etc.
     Implement written policies and procedures that govern the accounting functions of the facilities.
     Assist with creation and implementation of standardized best practice procedures within the business office.
     Assist with training standardized procedures to new and/or existing business office staff. 
    Balance daily census to Nurses’ census.
     Assist in the completion of initial and re-authorization Treatment Authorization Requests and Managed Care Medi-Cal authorizations as needed, including all pertinent documentation necessary for approval. 
    Assist in the completion of documentation for Medi-Cal application/benefits for beneficiaries as necessary.
     Enter and maintain resident and account information in electronic healthcare system.
     Research and perform collection activity on accounts, i.e. claims submission, follow-up, appeals and correspondence in assigned facilities as needed. You are accountable to the Accounts Receivable Consultant and the facility Administrator with regards to oral and written reports of action taken.
     Perform monthly reconciliation, manage resident balances and maintain records of resident trust account. 
    Post cash and charges to resident accounts. Audit accounts and make adjustments as necessary. Ensure that daily rates are correct according to existing contracts.
     Perform Business Office administrative functions i.e. letters, phone calls, photocopying, scanning, faxing, filing, etc. 
    Manage other office personnel assigned to you in a professional manner.
     Be able to read, interpret, and use electronic healthcare system reports to perform your duties.
     Perform month end closing functions and claims submission as necessary or directed.
     Maintain the facilities’ accounts receivable aging reports, complete an AR Review and take action on any accounts that have not been paid.
     Attend and participate in facility Department Head meetings and functions as directed by the facility Administrator when acting as interim BOM.
     Maintain all resident financial records in an orderly fashion.
     Report to the Corporate AR Team any audit findings that require their attention.


    Education Requirements/Qualifications


     High School diploma or equivalent; BA degree is preferred.
    Proof of COVID-19 Vaccination will be required for all facility employees as of September 30, 2021 (requests for accommodation due to disability or religious belief will be reviewed).

     Speak, read, write and understand the English language.

     3 years of Business Office Manager experience in Skilled Nursing/Post-Acute setting.
     Experience with billing Medicare, Medi-Cal/Medicaid, Managed Care & Coinsurance.


    Knowledge/Skills/Abilities:

     Knowledge of skilled nursing & long term care billing and collection practices and techniques.
     Ability to communicate effectively with residents and their family members, and at all levels of the organization.
     Ability to organize and prioritize to meet deadlines.
     Skilled in the use of computers and the Microsoft Office suite of applications.
     Ability to have flexible work hours.
     Ability to travel, including overnight travel.
     Ability to be accurate, concise and detail oriented.
     Skilled in directing and motivating business office personnel.

    Mission:

    Generations Healthcare was founded upon the belief that caring for the sick, the elderly, and the infirm is a special and sacred stewardship. It is our mission to have this belief reflected in everything we do: in the presentation of our homes, in the professionalism of our staff, and in the daily delivery of care to our residents and their families. It is our purpose that whoever enters a Generations home will be met with kindness, competence and compassion.

    We invite you to make a difference in the lives of others and our residents, who represent a Lifetime of Memories, a Lifetime of Care, and a Lifetime of Love.
  • 18 Days Ago

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Assistant Manager, Customer Operations - Lompoc Center
  • Old Navy
  • Lompoc, CA FULL_TIME
  • About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
  • 3 Days Ago

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Rent-A-Center Sales Assistant Manager in Lompoc, CA Sunday's off
  • ECLIPSE RTO, LLC
  • Lompoc, CA FULL_TIME
  • We are Hiring Immediately! It’s Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great custo...
  • 5 Days Ago

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Assembler - Home Center
  • Advantage Solutions
  • Lompoc, CA FULL_TIME
  • You build it, so they can buy it. Come join our team as an Assembler! We offer a flexible work schedule at your local Home Center, offer a competitive pay per piece rate and paid training. THE MORE YO...
  • 15 Days Ago

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Service Center Coordinator
  • Balfour Beatty Investments - North America
  • Lompoc, CA FULL_TIME
  • Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only b...
  • 17 Days Ago

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Retail Sales Associate - Lompoc Center
  • Old Navy
  • Lompoc, CA PART_TIME
  • About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire ...
  • 1 Month Ago

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0 Inbound Contact Center Manager jobs found in Lompoc, CA area

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Customer Service Representative
  • Young Dental
  • Santa Maria, CA
  • >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1674...
  • 3/28/2024 12:00:00 AM

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Aquatics Specialist - Lifeguard/Swim Instructor
  • City of Lompoc, CA
  • Lompoc, CA
  • Salary : $3,414.35 - $4,080.01 Monthly Location : Lompoc, CA Job Type: Full-Time, Permanent Job Number: 0450723 Departme...
  • 3/28/2024 12:00:00 AM

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Chemist
  • Department of Defense
  • Lompoc, CA
  • Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. This position will su...
  • 3/28/2024 12:00:00 AM

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Retail Sales Associate (Part-Time)
  • AutoZone, Inc.
  • Lompoc, CA
  • AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expecta...
  • 3/28/2024 12:00:00 AM

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Cafe Attendant
  • COLLEGE FRESH INC
  • Santa Barbara, CA
  • Job Details Job Location University of California Santa Barbara: Tropicana - Santa Barbara, CA Position Type Full-Time/P...
  • 3/24/2024 12:00:00 AM

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Branch Office Administrator
  • Edward Jones
  • Lompoc, CA
  • Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
  • 3/20/2024 12:00:00 AM

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Logistics Officer
  • Leidos
  • Lompoc, CA
  • Description Leidos is seeking a Logistics Officer to be assigned to work at an OCONUS U.S. Government location. The job ...
  • 2/15/2024 12:00:00 AM

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Military Family Life Counselor (Child Development Center)
  • Leidos
  • Lompoc, CA
  • Description Leidos is hiring licensed behavioral health professionals to join our Child and Youth Behavioral, Military a...
  • 1/25/2024 12:00:00 AM

Lompoc (/ˈlɒmpoʊk/, LOM-poke) (Purisimeño: Lompo', "Stagnant Water" ; Spanish: Lumpoco) is a city in Santa Barbara County, California, on the west coast of the United States. The city was incorporated on August 13, 1888. The population was 42,434 at the 2010 census, up from 41,103 at the 2000 census. Before European settlers arrived, the area around Lompoc was inhabited by the Chumash people. The name of the city is derived from a Purisimeño term, "Lum Poc", which means "stagnant waters" or "lagoon". The Spanish called it "Lumpoco". In 1837, the Mexican government sold the area as the Rancho L...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$93,020 to $133,547
Lompoc, California area prices
were up 2.5% from a year ago

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