Inbound Contact Center Manager jobs in Long Beach, CA
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
Contact Center Team Lead
- Honda
-
Torrance, CA
FULL_TIME
-
Job PurposeThe Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information. They partner with other HR professionals within the HR Operations group to ensure the seamless and consistent delivery of HR services to the Honda community. The supervisor is a member of the HR Operations team and interfaces with other leaders to ensure the effective and consistent operationalization of HR services.
Key Accountabilities- Group Leader: Support Unit Lead by overseeing the HR contact center, including defining work standards and evaluating staff. Create clear goals and provide timely support and guidance for members as needed to ensure their goals are met. Monitor attendance and conduct performance appraisals.
- Set and continuously evaluate HR contact center service levels. Develop ongoing means to quantify, assess, and improve contact center operations and services; Including analytics and PDCA activities to improve
- Develop and manage the team budget and delivery needs. Oversee the development and implementation of metrics, reporting, SOPs, process flow and needs assessment plans including methodologies to measure and evaluate the quality output.
- Partner with various departments to define consistent handoff points between contact center and other areas.
- Serves as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution.
- Special Project support - Works across multiple HR disciplines/companies as needed.
Qualifications, Experience, Skills- Bachelor’s degree in Human Resources, Business Administration, or other related fields
- Minimum 2 years of supervisory experience in a Customer Service atmosphere required
- Minimum 2 years of professional HR experience preferred
- Knowledge and awareness of key HR standards and policies
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
- Strong analytical, problem-solving, and decision-making skills
- Significant customer service experience and ability to manage customer expectations
- Demonstrated effectiveness when dealing with dissatisfied customers
- Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
- Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods as well as deliver presentations
- Ability to effectively provide HR counsel to team members and managers
- Adaptive and flexible to new ideas and change
- Ability to handle confidential and sensitive information
- Proficient with Microsoft Outlook, MS Office Suite, with advanced knowledge of Excel Software
Workstyle- Remote
Benefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?
Total rewards:- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Overtime
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. - 3 Days Ago
Service Center Manager
- Valvoline Inc.
-
Long Beach, CA
FULL_TIME
- Text henleyjobs to 23000 to start your application today!Are you looking to level up your management experience? Henley Enterprises, the largest franchisee of Valvoline Instant Oil Change, is looking ...
- 12 Days Ago
Customer Care Center Manager
- ODP Business Solutions
-
Signal Hill, CA
FULL_TIME
- Overview The Customer Care Center Manager leads a team of non-exempt Customer Care Professionals who deliver outstanding service to our customers via inbound/outbound calls, along with email, chat, te...
- 12 Days Ago
Service Center Manager
- Valvoline Express Care
-
Lakewood, CA
FULL_TIME
- Valvoline Express Care is a well-established automotive service provider committed to delivering top-notch customer service and maintaining vehicles at peak performance. We are currently seeking a dyn...
- 13 Days Ago
Service Center Manager
- Valvoline Inc.
-
Torrance, CA
FULL_TIME
- Text henleyjobs to 23000 to start your application today!Are you looking to level up your management experience? Henley Enterprises, the largest franchisee of Valvoline Instant Oil Change, is looking ...
- 13 Days Ago
General Manager - Peninsula Center
- Old Navy
-
Hills, CA
FULL_TIME
- About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
- Just Posted
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0 Inbound Contact Center Manager jobs found in Long Beach, CA area
Patient Service Representative
- Smile Brands Group Inc.
-
Irvine, CA
- **Patient Service Representative** Location Irvine, CA Category Corporate **Ref #:** 118937 Job Type Full-Time Irvine JO...
- 4/16/2024 12:00:00 AM
Senior Customer Service Manager - Marine Terminal Services
- Kelly Services
-
Long Beach, CA
- Job Description Job Description Are you a Customer Success champion in the challenging world of Marine Terminal Services...
- 4/15/2024 12:00:00 AM
Bilingual Call Center Manager
- Wilshire Law Firm
-
Los Angeles, CA
- Job Description Job Description Call Center Manager Impact: As our Manager in our Intakes department, you will have the ...
- 4/14/2024 12:00:00 AM
Greeter
- Walmart
-
Long Beach, CA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
Customer Service Rep BILINGUAL(SPAN-ENG)at MedOptions Insurance Agency
- MedOptions Insurance
-
Huntington Park, CA
- Job Description Job Description Job Description: MedOptions Insurance Agency is seeking a dedicated and customer-focused...
- 4/13/2024 12:00:00 AM
Manager Call Center Operations (WFM/IS) - Patient Engagement Center
- Providence Health & Services
-
Brea, CA
- Job Description The Call Center Manager is responsible for developing and managing employees and processes while ensurin...
- 4/13/2024 12:00:00 AM
Senior Customer Service Manager - Marine Terminal Services
- Kelly
-
Long Beach, CA
- Are you a Customer Success champion in the challenging world of Marine Terminal Services looking for an amazing new oppo...
- 4/12/2024 12:00:00 AM
RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligible
- Hiring Now!
-
Long Beach, CA
- RS Service Center Supervisor - 2nd Shift - Van Nuys 5K Sign On Bonus Eligiblein GAC Van Nuys Unique Skills: The compensa...
- 4/12/2024 12:00:00 AM
About Long Beach, California
Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city.
The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$96,154 to $138,050
Long Beach, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago
What does an Inbound Contact Center Manager do?
Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency. Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019