Inbound Contact Center Manager jobs in Longview, TX

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center representative
  • Jackson Hewitt
  • Athens, TX FULL_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes.

    We do this with integrity, quality, and consistency.

    We take pride in that.

    The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans".

    This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

    For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience.

    That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. What you'll do here :

    • Inbound / Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
    • Present a professional, courteous, and confident demeanor via verbal and / or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues.
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases.
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
    • Make sales or recommendations for products or services that may better suit client needs.
    • Utilize software, databases, scripts, and tools appropriately.
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.

    Skills you'll bring for success :

    • 1 - 3 years previous call center experience
    • High School Diploma / GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Last updated : 2024-03-25

  • 1 Day Ago

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Lead Contact Center Representative
  • Heaton Eye Associates
  • Tyler, TX FULL_TIME
  • Our clinic in Tyler, Texas is currently seeking an EXCEPTIONAL Lead Scheduler who takes pride in their work, loves to be of servitude to others, a great TEAM player, and an open-growth mindset. If you...
  • 2 Days Ago

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Contact Center Representative
  • Heaton Eye Associates
  • Tyler, TX FULL_TIME
  • About the Practice:Heaton Eye Associates has been serving East Texas vision needs for more than 40 years, with three locations offering state-of-the-art technology and services, including primary visi...
  • 8 Days Ago

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Contact Center Representative
  • Michigan Credit Union League
  • Marshall, TX FULL_TIME
  • Organization: Marshall Community CU Date Posted: January 8, 2024 Region: Southwest Michigan Location of Position: Marshall Position Level: Entry Are you ready to join a dedicated and supportive group ...
  • 18 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 2290
  • Athens, TX PART_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 28 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 2290
  • Henderson, TX PART_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 28 Days Ago

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0 Inbound Contact Center Manager jobs found in Longview, TX area

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Service Advisor - Truck Care - Hiring Event
  • Loves Travel Stops & Country Store
  • Winona, TX
  • Req ID:433176 Address: 12577 C R 3101 Winona, TX, 75792 Welcome to Loves! OBJECTIVE: Service Advisors drive sales succes...
  • 3/29/2024 12:00:00 AM

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Customer Care Specialist
  • Balfin Group
  • Tyler, TX
  • Customer Care Specialist **Company:** Balfin Real Estate & Hospitality **Location:** Tirana **Deadline:** 6 Feb 2022 **V...
  • 3/29/2024 12:00:00 AM

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Armed Security Officer
  • Christus Health
  • Longview, TX
  • Description Summary: Uniformed position at all times. Armed Security Officer’s duties include being a visible deterrent ...
  • 3/29/2024 12:00:00 AM

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Director Clinical Operations - Longview Administration
  • Christus Health
  • Longview, TX
  • Description Summary: Provides essential leadership to the Clinic Managers; Accountable for the financial and quality per...
  • 3/29/2024 12:00:00 AM

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Application System Analyst Senior - Community Connect Ambulatory
  • Christus Health
  • Longview, TX
  • Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
  • 3/29/2024 12:00:00 AM

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Physician – Primary Care – Academic - Internal Medicine
  • Christus Health
  • Longview, TX
  • Description Physician – Primary Care – Academic - Internal Medicine CHRISTUS Trinity Clinic is seeking a Board-Certified...
  • 3/29/2024 12:00:00 AM

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Customer Service Associate
  • Heritage Landscape Supply Group, Inc.
  • Longview, TX
  • Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsLongvie...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • SRS Distribution Inc
  • Longview, TX
  • Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsLongvie...
  • 3/26/2024 12:00:00 AM

Longview is the forty-fifth largest city in the state of Texas. The city is mostly located in Gregg County, of which it is the county seat; a small part of Longview extends into the western part of neighboring Harrison County. Longview is located in East Texas, where Interstate 20 and U.S. Highways 80 and 259 converge just north of the Sabine River. According to the 2010 U.S. census, the city had a population of 80,455. The estimated population in 2017 was 81,522. Longview is the principal city of the Longview metropolitan statistical area, comprising Gregg, Upshur, and Rusk counties. The popu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$79,151 to $113,636
Longview, Texas area prices
were up 1.2% from a year ago

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