Inbound Contact Center Manager jobs in Lowell, MA

Job Title: Insurance Sales Manager

Company: Koch Protect Insurance

Location: Acton Toyota of Littleton and Koch Rt2 in Lancaster (On-site)

About Us:
Koch Protect Insurance is a reputable insurance agency committed to providing top-tier insurance solutions to our clients. With a focus on customer satisfaction and team excellence, we strive to create a positive working environment where every team member can thrive. We are rapidly expanding and seeking a dynamic individual to join us as an Insurance Sales Manager.

Position Overview:
We are in search of an experienced Insurance Sales Manager to lead our sales team stationed at both Acton Toyota of Littleton and Koch Rt2 in Lancaster. The ideal candidate will have a strong background in sales, possess a property and casualty license, and demonstrate exceptional leadership skills. This role involves managing, training, and supporting the sales team to achieve sales goals, delivering excellent customer service, and fostering a collaborative team environment.

Key Responsibilities:

• Lead, manage, train, and support sales team to meet or exceed monthly goals
• Conduct sales and customer service meetings, ensuring effective communication and problem-solving
• Maintain high employee retention through fair treatment, accountability, and training
• Achieve personal and team premium goals
• Collaborate with other managers to meet and exceed agency goals
• Ensure high customer satisfaction ratings through excellent customer service
• Provide daily and weekly performance reports to Agency Manager
• Audit sales team’s written policies for accuracy, coverage, and compliance
• Train and develop new hires to succeed in their roles
• Conduct initial phone screening interviews for prospective insurance agents

Requirements:

• MA Property and Casualty License (required)
• 3 years Insurance Sales Experience (required)
• Management Experience (preferred)
• High school diploma or equivalent
• Valid driver’s license with an acceptable driving record
• Professional personal appearance
• Excellent communication and interpersonal skills
• Strong time management and organizational skills

Benefits:

• Competitive compensation based on personal and team-based goals
• Monthly bonuses
• Opportunity for professional growth and advancement
• Fun working environment with a customer-first mentality
• 401K
• Vacation and Holidays
• Discount on Dealership Parts/Service and Vehicles

Join us at Koch Protect Insurance and be part of a team that values excellence, collaboration, and customer satisfaction. Apply now to take the next step in your career!

Job Type: Full-time

Pay: $100,000.00 - $170,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Experience:

• Sales: 3 years (Required)
• Property and Casualty: 3 years (Required)

License/Certification:

• Insurance Producer License (Required)

Ability to Relocate:

• Littleton, MA 01460: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person