Inbound Contact Center Manager jobs in Manchester, NH

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Fleet Maintenance (Contact Center) (On-Site Hooksett, NH)
  • Merchants Fleet
  • Hooksett, NH FULL_TIME
    • Are your leadership skills admired by many?
    • Are you knowledgeable in Auto repair techniques?
    • Do you enjoy making a difference?

    If so, keep reading!

    What Your Day Looks Like:

    • Management responsibility for a staff of10 team members; conduct annual performance evaluations, develop goals, performance plans and conduct mid-year progress reviews for the support staff.
    • Oversee the day-to-day operations of the fleet maintenance department including the management of our call center, coordination of all maintenance related items for fleet vehicles: review and authorization of repairs, locating repair facilities, invoice reconciliation and communications with drivers, etc.
    • Aggressively pursue warranty recovery with manufacturers while addressing downtime issues for our clientele.
    • Coordinate rental vehicles and glass repairs for our clients as needed. Occasionally oversee process of up fitting, body work and get ready of lease vehicles through various service vendors.
    • Maintain, nurture and expand upon relationships with vendors including the negotiation of volume discounts and rebates.
    • Develop process improvements and best practices for the use of computer systems to streamline maintenance data for the fleet.
    • Collaborate with other team members on planning and process initiatives; understand and manage interdependencies between business and projects, facilitate communications among impacted teams.

    Your Experience:

    • Prior management experience of 5 to7 years, preferably in the automobile leasing industry
    • Prior automotive technician/service advisor experience and/or ASE Certification preferred
    • Call center management experience highly desired
    • Experience with Maintenance Software programs preferred

    The Skills You Bring:

    • Excellent leadership, management, team building and coaching skills
    • Excellent telephone/verbal skills; strong written communications skills
    • Strong negotiation skills
    • Problem solving capabilities
    • Proficient MS Office skills to include Excel, Word, Outlook required

    Education:

    • Bachelor's degree in Business Administration, Engineering, Mechanical Trade or other related field required

    The Company

    You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You're tired of being told "no" when you think of ways to improve, innovate, and do things better.

    There's a place for people like you. Welcome to Merchants Fleet.

    We've been around for more than 60 years, but we're the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That's a lot of responsibility, and why we want our employees to always be at their best.

    Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

    • Leadership who truly lead and engage with employees
    • Real career paths and the tools you need to grow and develop
    • A work environment that's encouraging and collaborative

    We know employees won't stay if they're not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we've just made the "Great Companies to Work For in NH" list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

    So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

    We are so fortunate to have an in-house team of Talent Acquisition Specialists who do an exceptional job meeting all of the needs of our business. For this reason, we do not have a need for external recruiting support.

    #LI-CF1

    Join Center Stage at Merchants Fleet: Explore More Apply Today! Merchants Fleet is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 700 employees in 29 states with HQ in New Hampshire and Innovation Center in the Chicago area.

    Discover the unique benefits, perks and rewarding culture we offer you - download the Merchants Fleet 2024 today! Visit www.merchantsfleet.com/explore

    Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.

     

  • Just Posted

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Customer Contact Center Representative
  • Franklin Savings Bank
  • Goffstown, NH FULL_TIME
  • Duties and Responsibilities Resolve customer complaints and/or answer questions with regard to products and services offered by the Bank and its subsidiary Independence Financial Advisors.Remain prope...
  • 1 Day Ago

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Center Human Resource Manager
  • Ridgewood Center NH
  • Bedford, NH FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 9 Days Ago

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Business Office Manager
  • Keene Center
  • Keene, NH FULL_TIME
  • Genesis is a leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. Why Genesis? We improve the lives we tou...
  • 8 Days Ago

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Assistant Manager-Sales-R00019
  • Rent-A-Center
  • Derry, NH FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $17.00 ? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Em...
  • 10 Days Ago

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In-Home Supports Family Manager
  • The Moore Center
  • Manchester, NH FULL_TIME
  • Are you looking for a meaningful part-time job where you can make a positive impact on the lives of local families? The Moore Center’s Family Support team is seeking a full-time In-Home Supports Famil...
  • 1 Month Ago

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0 Inbound Contact Center Manager jobs found in Manchester, NH area

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Part Time Customer Service Rep/Inside Sales
  • CCA Global Partners
  • Manchester, NH
  • Job Description Job Description Do you have a strong desire to help others and love the idea of working at an organizati...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative/Call Center **not a remote job
  • Palmer Gas & Oil
  • Manchester, NH
  • Job Description Job Description Palmer Gas & Oil is a family-owned and operated business that thrives on teamwork. We ha...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent
  • Acana Northeast Inc
  • Pembroke, NH
  • Job Description Job Description Are you a self-motivated individual who enjoys engaging with people? Join our dynamic te...
  • 3/27/2024 12:00:00 AM

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Services and Support Coordinator
  • Generis Tek, Inc.
  • Nashua, NH
  • Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhishek Mishra at e...
  • 3/27/2024 12:00:00 AM

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Derry Imaging Patient Service Representative - Full Time
  • DMC Primary Care
  • Bedford, NH
  • Join our Team! Derry Imaging is seeking an energetic Patient Service Representative for our busy call centers. This is a...
  • 3/25/2024 12:00:00 AM

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Customer Specialist
  • CarMax
  • Manchester, NH
  • 6107 - Manchester - 300 Keller Street, Manchester, New Hampshire, 03103 CarMax, the way your career should be! About thi...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • EARLY ENTERPRISE LLC
  • Nashua, NH
  • Job Description Job Description We are looking for a customer-oriented service representative. A customer service repres...
  • 3/24/2024 12:00:00 AM

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Service Advisor Milford, NH
  • Chappell Tractor Sales, Inc.
  • Nashua, NH
  • Job Description Job Description Attention Service Professionals! Are you tired of the same old dealership? Bring your ta...
  • 3/24/2024 12:00:00 AM

Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721. Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$88,945 to $127,697
Manchester, New Hampshire area prices
were up 1.4% from a year ago

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