Inbound Contact Center Manager jobs in Melbourne, FL

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center associate
  • Acara Solutions
  • Melbourne, FL FULL_TIME
  • Are you a Contact Center Associate who is looking to join one of the top companies within the Consumer Banking industries?

    Are you looking to further your career and grow?Do you have experience in customer service including call Center environment?

    If you answered yes to those three questions, then apply today!Acara Solutions is seeking highly qualified candidates to work On-Site with our Client in Melbourne, FL.

    Interested? Here's what you'd do : -To act as a representative of clients and provide exceptional quality service for members.

    • To assist members via telephone, fax, and mail, provide client information, and cross-sell client products and services.
    • To recognize member needs and promptly respond to each member's request to exceed member expectations.-Receives member phone calls / faxes / mail and can respond to questions, inquiries, and concerns promptly.
    • Demonstrates energy and enthusiasm in satisfying member's requests. -Balances member's requests with client procedures.
    • Resolves member problems, obtains information and research records, follows up on details, assesses members' needs timely and efficiently, and reports the results to the inquiring party.
    • Provides creative solutions to members' problems or questions. -Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships.
    • Maintains a thorough and current knowledge of client lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes to provide members with current information and appropriately refer loans, mortgages, and deposit accounts.
    • Meets established call volume and wait time standards to ensure efficient call handling and quality service delivery.-Cross-sells and promotes client products and services to potential and existing members using inbound members' phone inquiries or outbound calling programs to meet personal sales goals and the established productivity standards for clients.
    • Master effectively utilizes the computer terminal, online system, and all needed commands, including general ledger fee and transaction codes, to produce error-free work.
    • Attendance and punctuality are essential functions of this job.-Demonstrates concern and respect for others in all interactions and inspires their confidence and trust.
    • Demonstrates a professional approach by phone or in person when dealing with internal and external customers to meet established service / technical standards.
    • Keeps work area clean and uncluttered. -Dresses appropriately for the job function. -Arrives on time for meetings and other events.
    • Works well in a team setting. -Completes a fair share of the workload and is an influential contributor. -Proposes ideas to overcome obstacles to achieve results.
    • Accepts responsibility for own actions. -Maintains, organizes, and stocks work areas at all times to improve efficiency and project a professional-client image.
    • Interaction is with a limited variety of people inside and outside the organization.-Communications are of moderate difficulty.
    • Provide operational support for other functional areas as needed. Here's what you'll get : Pay : $20.00 - $22.00 / hr.Hours : 40hr / weekLength : Temporary (12 Months) Sound like a good fit?

    APPLY TODAY About Acara SolutionsAcara is a premier provider of recruiting and workforce solutions-we help companies compete for talent.

    With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.

    We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

    Here's what you'll need : -High School Diploma or GED-Minimum of 6 months experience in customer service including call Center environment.

    Here's what sets you apart from other candidates : -Ability to communicate clearly and effectively, both verbally and in writing, while working with customers (internal and external) to ensure complete understanding of the intent and content of the communication.

    Ability to present information clearly and effectively. -Ability to demonstrate active listening skills. -Demonstrates the ability to gain agreement or acceptance of proposed solutions to member's questions or concerns.

    Additional Information : -Upon offer of employment, the individual will be subject to a background check and a drug screen-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

    Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

    The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

    Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

    Last updated : 2024-03-25

  • 1 Day Ago

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Contact Center Representative
  • Wallaby Windows
  • Melbourne, FL PART_TIME,FULL_TIME
  • Job Summary:These are exciting times at Wallaby Windows. Our advanced technologies and exceptional customer service drive our rapid expansion.The Contact Center Representative will provide customer se...
  • 3 Days Ago

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Call Center Manager
  • Elite Electric Plumbing & Air
  • Port Saint Lucie, FL FULL_TIME
  • The Role We re looking for an exceptional call center manager to help us achieve profitable revenue. As a call center manager, you will work as part of a dynamic and passionate team to ensure desired ...
  • 4 Days Ago

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Assistant Moving Center Manager
  • U-Haul Co. of Florida
  • Fort Pierce, FL FULL_TIME
  • Location: 3626 S US Hwy 1, Fort Pierce, Florida 34982 United States of America Are you looking for more responsibility while taking the next step in your career? Are you a person who loves to help oth...
  • 14 Days Ago

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Marketing Manager- MidFlorida Event Center
  • City of Port St. Lucie
  • FL 34952, FL FULL_TIME
  • The City of Port St. Lucie is an equal opportunity employer. This position requires the applicant to successfully pass a drug screening. Requires flexible schedule including nights, weekends, early mo...
  • 17 Days Ago

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Parts Manager
  • JOE HUDSON'S COLLISION CENTER
  • Melbourne, FL FULL_TIME
  • Parts Manager - Cape Coral, FL$15-$20/HR Production Bonus Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution, and storing parts, and ensuring the prompt re...
  • 16 Days Ago

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0 Inbound Contact Center Manager jobs found in Melbourne, FL area

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Network Control Customer Service Representative (US Citizen) - Melbourne, FL - JP5379
  • Altimeter Solutions
  • Melbourne, FL
  • We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Have...
  • 3/29/2024 12:00:00 AM

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Customer Care Representative
  • Percepta
  • Melbourne, FL
  • Client Service Representative At Percepta, we bring first-class service across each market we support . As a Client Serv...
  • 3/29/2024 12:00:00 AM

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Bilingual Call Center Representative - REMOTE Noon - 9pm ET Shift
  • CNO Financial Group
  • Orlando, FL
  • Salary Range : $17.42 - $26.14 Hourly Job Details The stated pay range is based on a national-average location. Actual s...
  • 3/29/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Melbourne, FL
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/28/2024 12:00:00 AM

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Customer Experience Specialist - French Bilingual
  • Navytimes
  • Melbourne, FL
  • Location: US-FL-Melbourne Posted: 02/07/2022 Closing: 03/06/2022 Degree: High School Type: Full-Time Experience: At leas...
  • 3/28/2024 12:00:00 AM

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Administrative/Professional Services Project Manager - NASA KSC
  • Federal Integrated Systems Corp
  • Merritt Island, FL
  • Job Description Job Description Since our inception, FedSync has stood for Accountability, Integrity, Teaming, Value, In...
  • 3/27/2024 12:00:00 AM

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Bilingual Spanish Customer Service Representatives
  • Percepta
  • Melbourne, FL
  • At Percepta, we bring first-class service across each market we support . As a Customer Service Representative (Bilingua...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Palm Bay, FL
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/26/2024 12:00:00 AM

Melbourne /ˈmɛlbərn/ is a city in Brevard County, Florida, United States. As of the 2010 census, the population was 76,068. The municipality is the second-largest in the county by both size and population. Melbourne is a principal city of the Palm Bay – Melbourne – Titusville, Florida Metropolitan Statistical Area. In 1969 the city was expanded by merging with nearby Eau Gallie. Melbourne is located approximately 60 miles (97 km) southeast of Orlando on the Space Coast, along Interstate 95. It is approximately midway between Jacksonville and Miami. According to the United States Census Bureau,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$79,184 to $113,683
Melbourne, Florida area prices
were up 1.5% from a year ago

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