Inbound Contact Center Manager jobs in Mesa, AZ

*TEKsystems in partnership with One Medical*

Opportunity Details:

• Duties:
  • Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appointment management.
  • Collaborate with providers and other operations team members to complete urgent tasks
  • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience
  • Leverage problem-solving skills and our The Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts
  • Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
  • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.
• Pay: $19.25/hr base (Raise to $20/hr at 4 months on the job)
• Shift Differential: 1.25x Shift Diff for any hours worked Mon – Fri 6pm – 7am and all-day Saturday and Sunday
  • $19.25 makes $24.06.
• Schedules: 40 hours weekly set schedule, open Monday - Sunday with first and second shifts available
• Start Date: April 22nd
• Locations: In-Office in Tempe

Additional Skills & Qualifications:

• At least 2 years of experience in call center customer roles OR patient facing healthcare service roles
• Experience thriving in an environment with high-volume calls is a plus
• Strong written and verbal communication skills, including impeccable phones manner
• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
• Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.