Inbound Contact Center Manager jobs in Milwaukee, WI
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
Front Office Manager
- Contact Government Services, LLC
-
Milwaukee, WI
FULL_TIME
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Front Office ManagerEmployment Type: Full-Time, ExperiencedDepartment: Litigation Support
CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in office management by providing managerial support and successfully interacting with clients or attorneys.
CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- This is a high-level, high-visibility position which requires the candidate to be onsite 5 days per week.
- The individual must be prepared to closely interact with high-level staff to complete assignments with little oversight.
- The individual must be confident in their interactions and possess a professional demeanor and work ethic.
- The position plays a vital role in the day-to-day operations of the client. Only very experienced candidates very experienced candidates will be considered. This is not a position to grow into. The candidate must have proven, successful, long-term relevant experience to be considered.
- Schedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc.
- Setup and initiate hybrid meetings
- Coordinate with IT to resolve equipment technical issues
- Make travel arrangements using the E2 application (training provided)
- Reconcile travel expenses for Senior Management using the E2 application
- Be available to make travel adjustments in the E2 application as needed after travel has commenced
- Answer and direct incoming calls to appropriate parties
- Coordinate site events with dignitaries as needed
- Coordinate scheduling with inside/outside parties
- Direct correspondence to appropriate parties
- Organize workload, processes, physical objects and spaces as needed
- Schedule appointments
- Communicate on behalf of Senior Management as needed
Qualifications:- At least four years of progressively more responsible supervisory and management experience, including proven capabilities and communication skills to successfully interact with clients or attorneys
- Experience interacting with the public via phone or the front desk
- Experience ordering and maintaining documents
- Exceptional phone etiquette
- Experience operating a multiline phone system
- Experience reviewing written text for typographical consistency, grammar and spelling.
- Experience or skill managing day-to-day operations of a high-level office
- Experience in office organization or non-specialized business operations
- Experience with MS Office Suite – PowerPoint, Word, Excel and Outlook
- Experience supervising and directing other office support staff as needed
- Ability to learn new applications
- Must be a self-starter, quick learner, resourceful and take initiative
- Exceptional oral and written communication skills are required
- Undergraduate degree required.
Ideally, you will also have:- Law degree, advanced technical certification, or other pertinent graduate degree preferred
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 13 Days Ago
Outbound Contact Center Representative - Full-Time, 2nd Shift
- Versiti, Inc.
-
Milwaukee, WI
FULL_TIME
- Overview ***Candidate must reside within the state of Wisconsin and willing to complete training in-person in the Milwaukee office for the first two weeks*** Versiti is a fusion of donors, scientific ...
- 1 Month Ago
Contact Center Team Lead (Hybrid, FT, 2nd Shift)
- Versiti, Inc.
-
Milwaukee, WI
FULL_TIME
- Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute...
- 1 Month Ago
Distribution Center Manager Trainee
- Menard, Inc Career Center
-
IRON RIDGE, WI
FULL_TIME
- POSITION SUMMARY: As a Manager Trainee, you will work closely with Department Management to learn each department’s functions and how each department helps the Distribution Center’s success. COMPANY D...
- 8 Days Ago
Center Manager
- Planned Parenthood of Wisconsin, Inc.
-
Milwaukee, WI
FULL_TIME
- PLANNED PARENTHOOD OF WISCONSIN, INC.MILWAUKEE, WICENTER MANAGER*Additional $1.50/hr. for bilingual (English/Spanish)*At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affor...
- 17 Days Ago
Clerical Worker
- Contact Government Services, LLC
-
Milwaukee, WI
FULL_TIME
- Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
- 12 Days Ago
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0 Inbound Contact Center Manager jobs found in Milwaukee, WI area
Remote Support Specialist-Milwaukee, WI
- Trane Technologies
-
Milwaukee, WI
- At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solut...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- HMSHost International
-
Milwaukee, WI
- Customer ServiceRepresentative ** Customer Service Representative** **Summary** The Customer Service Representative is r...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Educational Credential Evaluators, Inc.
-
Milwaukee, WI
- About to celebrate its 40th year, ECE is one of the most well-known and respected names in comparative international edu...
- 4/23/2024 12:00:00 AM
Team Leader Customer Care Center
- Wec Energy Group
-
Milwaukee, WI
- WEC Energy Group is one of the nations largest electric generation and distribution and natural gas delivery holding com...
- 4/22/2024 12:00:00 AM
Product & Customer Support Manager - 1920010
- Kastel Staffing
-
Kenosha, WI
- We're currently seeking a proactive and adaptable Product and Customer Support Manager to join our team. If you thrive i...
- 4/22/2024 12:00:00 AM
Stakeholder Relationship Tax Consultant
- Department Of The Treasury
-
Milwaukee, WI
- DutiesWHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION?A description of the business units can be found at: https://www.job...
- 4/22/2024 12:00:00 AM
Customer Service Representative, 20 HRS WK, Flexible
- Rollins, Inc.
-
Milwaukee, WI
- ** Customer Service Representative, 20 HRS WK, Flexible** **Job Category****:** Customer Service **Requisition Number***...
- 4/22/2024 12:00:00 AM
Team Leader Customer Care Center
- WEC Energy Group
-
Milwaukee, WI
- WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding co...
- 4/19/2024 12:00:00 AM
About Milwaukee, Wisconsin
Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city.
Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes.
According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$86,417 to $124,070
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago
were up 1.8% from a year ago
What does an Inbound Contact Center Manager do?
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