Inbound Contact Center Manager jobs in Petersburg, VA

Hiring Rate: $12.85 per hour

Contact Rangers provide the first point of contact for visitors at the Visitor Center and Contact Station. Primary duties include collecting entrance fees, registering campers, providing information on and orientation to the park and its facilities, as well as providing information and orientation to other local activities and attractions. Visitor contacts are to be conducted in an outgoing, friendly and professional manner, including a professional appearance. Work also includes processing gift shop and park pass sales, keeping the Visitor Center and Contact Station clean and well ordered, development of park promotional materials such as fliers and brochures, assisting with parking operations, and other duties as assigned. Seeking to fill two vacancies for this position.

Positions work 2 to 5 days per week, including weekends, holidays and some evenings. These are part-time positions, with more limited hours December through February. The position requires successful completion of a confidential criminal history background check.

Minimum Qualifications:

Ability to perform highest standard of customer service to general public and co-workers in a professional courteous manner. Ability to memorize and recall factual information. Required to operate a computer and cash register. Candidates must excel in cash management.

Additional Considerations:

Prior experience in park work or a related field is desirable. General knowledge of park operations required and ability to meet/work well with the public and co-workers.

Special Requirements:

A valid State Driver's License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency.

DCR is committed to the principles of equal employment opportunity and the highest ideals of diversity, equity, and inclusion. We believe that our greatest strength lies in the individual differences, experiences, and skillsets that our employees bring to the table. Because of this, we strongly encourage applications from all walks of life, and we welcome all contributions in terms of age, beliefs, color, culture, disability, education, ethnicity, gender identity/expression, language, national origin, race, religion, sex, sexual orientation, and veteran’s status.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DCR participates in E-Verify.

Minorities, individuals with disabilities, veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Employment in all positions within the Virginia State Parks is contingent upon satisfactory completion of a background check including a criminal history record check.

DCR employees are encouraged to visit Virginia State Parks! Check out our employee discounts.

• Free parking or admission to all Virginia State Parks.
• DCR classified, retired, and wage staff (after six months of service), are entitled to overnight facility discounts such as:
• Free camping outside of the Memorial Day weekend to Labor Day period in sites designed for up to six people.
• Free camping Sunday night through Thursday night (excluding the night prior to a holiday) from Memorial Day weekend through Labor Day.

Fifty percent discount on cabins (up to 3 bedrooms) outside of Memorial Day weekend to Labor Day, for a maximum of 14 nights. All reservations require a two-night minimum. Bunkhouses, camping cabins and yurts are included; one night yurt stays only receive a 25% discount.

Apply here: https://www.dcr.virginia.gov/job-apply?job_id=2024-01-03-12-12-01-955532-y6q

Job Type: Part-time

Pay: $12.85 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Preferred)

License/Certification:

• CPR Certification (Preferred)
• Driver's License (Required)

Work Location: In person