Inbound Contact Center Manager jobs in Pierre, SD

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Manager jobs

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Front Office Manager
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Front Office Manager
    Employment Type: Full-Time, Experienced
    Department: Litigation Support

    CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in office management by providing managerial support and successfully interacting with clients or attorneys.

    CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • This is a high-level, high-visibility position which requires the candidate to be onsite 5 days per week.
    • The individual must be prepared to closely interact with high-level staff to complete assignments with little oversight.
    • The individual must be confident in their interactions and possess a professional demeanor and work ethic.
    • The position plays a vital role in the day-to-day operations of the client. Only very experienced candidates very experienced candidates will be considered. This is not a position to grow into. The candidate must have proven, successful, long-term relevant experience to be considered.
    • Schedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc.
    • Setup and initiate hybrid meetings
    • Coordinate with IT to resolve equipment technical issues
    • Make travel arrangements using the E2 application (training provided)
    • Reconcile travel expenses for Senior Management using the E2 application
    • Be available to make travel adjustments in the E2 application as needed after travel has commenced
    • Answer and direct incoming calls to appropriate parties
    • Coordinate site events with dignitaries as needed
    • Coordinate scheduling with inside/outside parties
    • Direct correspondence to appropriate parties
    • Organize workload, processes, physical objects and spaces as needed
    • Schedule appointments
    • Communicate on behalf of Senior Management as needed

    Qualifications:
    • At least four years of progressively more responsible supervisory and management experience, including proven capabilities and communication skills to successfully interact with clients or attorneys
    • Experience interacting with the public via phone or the front desk
    • Experience ordering and maintaining documents
    • Exceptional phone etiquette
    • Experience operating a multiline phone system
    • Experience reviewing written text for typographical consistency, grammar and spelling.
    • Experience or skill managing day-to-day operations of a high-level office
    • Experience in office organization or non-specialized business operations
    • Experience with MS Office Suite – PowerPoint, Word, Excel and Outlook
    • Experience supervising and directing other office support staff as needed
    • Ability to learn new applications
    • Must be a self-starter, quick learner, resourceful and take initiative
    • Exceptional oral and written communication skills are required
    • Undergraduate degree required.

    Ideally, you will also have:
    • Law degree, advanced technical certification, or other pertinent graduate degree preferred

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 30 Days Ago
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Auditor
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
  • 13 Days Ago
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Courtroom Presentation Specialist
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
  • 13 Days Ago
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Paralegal/Legal Assistant I
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Paralegal/Legal Assistant I Employment Type: Full-Time, Entry Level Department: Legal As a CGS paralegal, you will work under the direction of a Supervisory Paralegal or Project Supervisor. You will p...
  • 13 Days Ago
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Share Point Developer
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Share Point Developer Employment Type: Full-Time, Mid-level Department: Information Technology CGS is seeking a Share Point Developer to join our team supporting a wide-ranging technical support initi...
  • 13 Days Ago
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FOIA Paralegal
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • FOIA Paralegal Employment Type: Full Time, Mid-Level Department: Legal CGS is seeking a FOIA Paralegal to join our team supporting the legal mission of a large federal agency. This position will allow...
  • 13 Days Ago
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0 Inbound Contact Center Manager jobs found in Pierre, SD area

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Greeter
  • Walmart
  • Pierre, SD
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM
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Area Business Director, Los Angeles
  • Sanofi Group
  • Pierre, SD
  • Location: Remote / Field; Los Angeles, Oxnard, Thousand OaksTravel: Ability to travel up to 75% of the time to coach Are...
  • 4/24/2024 12:00:00 AM
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Area Business Director, Pacific Northwest
  • Sanofi Group
  • Pierre, SD
  • Sanofi Group Area Business Director, Pacific Northwest Pierre , South Dakota Apply Now Location: Remote / Field; Portlan...
  • 4/24/2024 12:00:00 AM
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Director, Americas Cloud Economist
  • Nutanix
  • Pierre, SD
  • Nutanix is disrupting the multi-billion-dollar enterprise data center market by pioneering an enterprise cloud platform ...
  • 4/24/2024 12:00:00 AM
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Area Business Director, Denver
  • Sanofi Group
  • Pierre, SD
  • Sanofi Group Area Business Director, Denver Pierre , South Dakota Apply Now Travel: Ability to travel up to 75% of the t...
  • 4/24/2024 12:00:00 AM
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Area Business Director, Nashville
  • Sanofi Group
  • Pierre, SD
  • Sanofi Group Area Business Director, Nashville Pierre , South Dakota Apply Now Travel: Ability to travel up to 75% of th...
  • 4/24/2024 12:00:00 AM
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Short Term Disability Claims Specialist
  • Lincoln Financial Group
  • Pierre, SD
  • Lincoln Financial Group Short Term Disability Claims Specialist Pierre , South Dakota Apply Now Alternate Locations: Sco...
  • 4/24/2024 12:00:00 AM
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Senior Customer Care Operations Manager
  • Bluepeak
  • Pierre, SD
  • "We Push the Boundaries of Possibilities for our Communities." Bluepeak is seeking an experienced and resourceful Sr. Ma...
  • 4/22/2024 12:00:00 AM
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About Pierre, South Dakota

Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota. Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$73,203 to $105,097
Pierre, South Dakota area prices
were up 0.8% from a year ago
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What does an Inbound Contact Center Manager do?

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Traditional call centers are the heart of customer service for many businesses.
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Having a good coaching program in place is vital to success in improving efficiency.  Make sure your call center software includes a coaching and monitoring tool.
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When customers call a business on the phone for support, the call center is where they land.
December 29, 2019