Inbound Contact Center Manager jobs in Rock Island, IL

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Temporary Hurricane Contact Center Agent
  • MCI Jobs
  • Illinois, IL TEMPORARY
  • POSITION OVERVIEW

    IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS

    MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

     

    Candidates accepted for this role will be e-mailed and texted on an as-needed basis.  Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

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    POSITION RESPONSIBILITIES

    WHAT DOES A HURRICANE RELIEF AGENT DO? 

    We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. 

     

    Our Hurricane Relief Agents are responsible for the following tasks:

    • Assist customers with service inquiries
    • Learn the common requests and solutions
    • Improve the customer’s experience
    • Utilize our service techniques and systems
    • Escalate customer dissatisfaction to proper channels

     

    In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT? 

    MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

     

    Qualifications

    • Must be 18 years of age or older
    • High school diploma or equivalent
    • Excellent organizational, written, and oral communication skills
    • The ability to type swiftly and accurately (20 words a minute)
    • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
    • Basic understanding of Windows operating systems
    • Highly reliable with the ability to maintain regular attendance and punctuality
    • The ability to evaluate, troubleshoot, and follow up on customer issues
    • An aptitude for conflict resolution, problem solving, and negotiation
    • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
    • Ability to multi-task, stay focused, and self manage
    • Strong team orientation and customer focus
    • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
    • Excellent interpersonal skills and the ability to build relationships with your team and customers

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience. 

    PHYSICAL REQUIREMENTS

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    CONDITIONS OF EMPLOYMENT

    • Must be authorized to work in their country of residence (The United States or Canada)
    • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results
    • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

    REASONABLE ACCOMMODATION

    Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.

    EQUAL OPPORTUNITY EMPLOYER

    At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

     

    MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

    ABOUT MCI (PARENT COMPANY)

    MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

     

    In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

     

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

    ................

    The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

    The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

  • 22 Days Ago

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Temporary Hurricane Contact Center Agent
  • MCI Military Recruitment
  • Illinois, IL TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • 2 Months Ago

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Temporary Hurricane Contact Center Agent
  • MCI Careers
  • Illinois, IL TEMPORARY
  • LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
  • 2 Months Ago

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Work at Home Contact Center Agent (Full-Time & Part-Time) (IL)
  • MCI Careers
  • Illinois, IL FULL_TIME|PART_TIME
  • LOCATIONRemote Work-at-Home JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$12.10 - $16.10 / hour BENEFITS & PERKSREMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medica...
  • 1 Month Ago

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Work at Home Contact Center Agent (Full-Time & Part-Time) (IL)
  • MCI Military Recruitment
  • Illinois, IL FULL_TIME|PART_TIME
  • POSITION OVERVIEW WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS MCI is looking for nationwide work at home customer service, help desk, technical support, and...
  • 1 Month Ago

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Work at Home Contact Center Agent (Full-Time & Part-Time) (IL)
  • MCI Jobs
  • Illinois, IL FULL_TIME|PART_TIME
  • POSITION OVERVIEW WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS MCI is looking for nationwide work at home customer service, help desk, technical support, and...
  • 1 Month Ago

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0 Inbound Contact Center Manager jobs found in Rock Island, IL area

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EB-5 Associate Investor Relations Manager
  • CMB Regional Centers
  • Rock Island, IL
  • CMB Regional Centers (CMB), the #1 regional center in the EB-5 industry with over twenty-five years' experience, is sear...
  • 3/28/2024 12:00:00 AM

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Bed Placement and Staffing Facilitator
  • UnityPoint Health
  • Rock Island, IL
  • Overview: Bed Placement Coordinator Fulltime FTE 1.0 Hours 1PM to 9:30PM (Monday - Friday) Shift Differentials: Base + 1...
  • 3/28/2024 12:00:00 AM

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Registered Nurse Home Health Full Time
  • CenterWell Home Health
  • Rock Island, IL
  • Become a part of our caring community and help us put health first As a Home Health Registered Nurse, you will: Provide ...
  • 3/28/2024 12:00:00 AM

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Courtesy Clerk
  • Hy-Vee, Inc.
  • Bettendorf, IA
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 3/25/2024 12:00:00 AM

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Service Advisor - Speedco
  • Loves Travel Stops & Country Store
  • Walcott, IA
  • Req ID:433418 Address: 1103 Walker St Walcott, IA, 52773 Welcome to Loves! OBJECTIVE: Service Advisors drive sales succe...
  • 3/25/2024 12:00:00 AM

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CUSTOMER SERVICE SPECIALIST
  • Kent Pet Group
  • Muscatine, IA
  • ** CUSTOMER SERVICE SPECIALIST** **Job Category****:** Customer Service **Requisition Number****:** ORDER001183 Showing ...
  • 3/25/2024 12:00:00 AM

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Loss Prevention Customer Service Associate - Tactial Uniform
  • The TJX Companies, Inc.
  • Davenport, IA
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same com...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Quad Cities
  • RK Management Consultants, Inc. (RKMC)
  • Moline, IL
  • Job Duties: The Enterprise Contact Center team provides front-line technical support / information / solutions to custom...
  • 3/24/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$81,264 to $116,670
Rock Island, Illinois area prices
were up 1.3% from a year ago

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