Inbound Contact Center Manager jobs in Santa Cruz, CA

ABOUT US

The Save Mart Companies is one of the largest food and drug retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx. We also have 3 distribution centers and our SMART Transportation trucking firm that transports dry groceries, frozen foods, ice, and novelties to all of The Save Mart Companies stores. We are a California grown business, headquartered in the heart of one of the greatest agricultural areas of our nation – Stanislaus County.
The Modesto community is vibrant with great traditions, educational opportunities, and multi-cultural lifestyles. Aside from mild weather year-round, Modesto allows for easy access to many major tourist attractions in California. To the west lies the San Francisco Bay Area (90-miles) and the Santa Cruz Beach (115-miles). To the east is the famed Gold Country “Mother Lode” (50-miles) and a little farther you can find the majestic Sierra Nevada Mountain range, Lake Tahoe (180-miles) and Yosemite National Park (110-miles).
Some of our competitive benefits include exceptionally generous benefits package (Health, Dental, Vision, Life, 401K), Lifelong Learning Educational opportunities, Employee Association (discounted and free tuition options, contests, and support services).

We are currently recruiting for the position of:

Center Store Manager - 1475 41St Ave., Capitola, CA 95010 USA

The Center Store Manager ensures that our customers’ needs are met and exceeded through effective day-to-day management of the operations and merchandising functions for the Center Store Department. This position oversees Center Store product and conditions to optimize sales, profits, and customer satisfaction (including back room and steel/shelving and conditions, inventory, schematics, and pricing).

The Center Store Manager provides leadership and direction to Center Store associates to promote a culture reflective of Lucky's mission statement and winning behaviors. This position trains and develops associates to enable their success and ability to advance in their careers. The Center Store Manager manages department performance and productivity to optimize store performance.

Education: Two-year college degree (or equivalent knowledge gained through formal education, specialized training, or additional job experience)
Experience: Completion of Assistant Center Store Manager rotation – or - two years equivalent management experience – or - in current Bakery Department Manager or Meat Department Manager or Produce Department Manager role
Other: Must be available to work a variety of required retail hours; must be forklift certified
Physical: Requires standing and other physical movements on a frequent basis. Requires lifting up to 40 lbs. without assistance

Competencies:

• Customer Focus
• Leading People
• Management Skills
• Personal/Interpersonal Skills
• Strong communication, interpersonal, leadership/team building, customer service, training, organization, math and administration (to include department financial) skills.
• Knowledge of department operations and financials, store hazardous materials and food safety rules, products, visual merchandising techniques, use and care of center store equipment and tools, applicable union contractual agreement language.