Inbound Contact Center Manager jobs in Schenectady, NY

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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INBOUND/OUTBOUND MANAGER
  • Dollar General
  • AMSTERDAM, NY FULL_TIME
  • Company Overview

    Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we’re still growing. Learn more about Dollar General at www.dollargeneral.com.

    Job Details

    GENERAL SUMMARY:

     

    Oversees receiving or shipping functions.  Assists in creating a strong work team and helps resolve employee relations issues.

     

    DUTIES and ESSENTIAL JOB FUNCTIONS:

    • Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings.
    • Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification.
    • Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day.
    • Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement.
    • Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps.
    • Leads inbound or outbound team in goals and measurement development and implementation.
    • Reviews the strategic goals of the inbound or outbound area and sets performance goals.
    • Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions.
    • Conducts weekly staffing reviews with Operations Manager and Human Resources to determine appropriate staffing levels for inbound or outbound departments.
    • Communicates with company carrier regarding store loads and backhauls.

    Qualifications

    WORK EXPERIENCE and/or EDUCATION:

    • Five years minimum experience in distribution, logistics and management.
    • Experience in warehouse management systems and RTS applications preferred.
    • Experience in automated retail distribution center preferred.
    • College degree in business.

     

    KNOWLEDGE and SKILLS:

    • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
    • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
    • Knowledge of cash handling procedures including cashier accountability and deposit control.
    • Ability to perform IBM cash register functions to generate reports.
    • Knowledge of inventory management and merchandising practices.
    • Effective oral and written communication skills.
    • Effective interpersonal skills.
    • Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
    • Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
    • Good organization skills with attention to detail.
    • Ability to solve problems and deal with a variety of situations where limited standardization exists.

     

    WORKING CONDITIONS and PHYSICAL REQUIREMENTS:

     

    Must be able to physically move throughout the distribution center to monitor the flow of merchandise.

     

    PAY RANGE: $81,224 - $121,836

     

    Dollar General Corporation is an equal opportunity employer.

  • 20 Days Ago

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Civil Engineer - Municipal Project Manager
  • Municipal Project Manager - LaBella Associates
  • Glens Falls, NY FULL_TIME
  • The Project Manager will work on water supply/distribution, water quality and wastewater collection/treatment projects. This individual will work closely with the Municipal Team Leader and other membe...
  • 1 Month Ago

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Garden Center Manager
  • Mandy’s Spring Nursery
  • Saratoga Springs, NY FULL_TIME
  • Mandy’s Spring: Rooted Excellence Mandy’s Spring is a family centered, multifaceted company operating in the Lake George -Saratoga Springs, NY area. Mandy’s Spring operates a tree nursery, two full-se...
  • 25 Days Ago

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Financial Center Manager
  • Berkshire Bank
  • Ballston Spa, NY FULL_TIME
  • Division: Retail Banking Department: Various - Branch Network Reports to: FVP, Regional Financial Center Manager Status: Exempt/Officer Grade: 9 Pay Range: $52,000 - $87,568 Actual compensation within...
  • Just Posted

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Call Center Manager
  • Renewal by Andersen of Eastern NY
  • Duanesburg, NY FULL_TIME
  • Call Center Manager Join Renewal by Andersen, a leader in the window and door replacement industry, as our next Call Center Manager. This pivotal role stands at the heart of our operations, ensuring o...
  • Just Posted

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Store Manager Wilton Center
  • GNC
  • Saratoga Springs, NY FULL_TIME
  • Company DescriptionAs the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry...
  • Just Posted

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0 Inbound Contact Center Manager jobs found in Schenectady, NY area

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Client Delivery Manager (Remote)
  • Broadridge Financial Solutions
  • Albany, NY
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/28/2024 12:00:00 AM

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Junior Customer Care Team Leader
  • Travelperk
  • Albany, NY
  • **Junior Customer Care Team Leader** Department: Customer Care Location: Barcelona We are TravelPerk: a fast-growing, we...
  • 3/28/2024 12:00:00 AM

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Customer Care Officer - French Market
  • Qonto
  • Albany, NY
  • ???? **Privacy Notice** **Customer Care Officer - French Market** Barcelona / Operations & Customer Success Customer Suc...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative Albany
  • Million Air
  • Albany, NY
  • * Albany * Albany, NY, USA * $17.00 * Hourly * Full Time *Excellent Health Ins, Dental, Vision, and 401K,* Our motto, "W...
  • 3/28/2024 12:00:00 AM

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Customer Care Officer - Delight Team
  • Qonto
  • Albany, NY
  • ???? **Privacy Notice** **Customer Care Officer - Delight Team** Barcelona / Operations & Customer Success Customer Succ...
  • 3/28/2024 12:00:00 AM

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Patient Coordinator
  • Prairie Grove Orthodontics
  • Schenectady, NY
  • Title Patient Coordinator EOE Statement We are an equal employment opportunity employer. All qualified applicants will r...
  • 3/27/2024 12:00:00 AM

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Customer Experience Specialist - URGENTLY HIRING - 3 OPENINGS!
  • Protective Industrial Products
  • Latham, NY
  • Job Description Job Description We are looking to add 3 new Customer Experience Specialists to our team here at PIP! We ...
  • 3/25/2024 12:00:00 AM

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Customer Service Lead
  • Wolters Kluwer
  • Albany, NY
  • Customer Service Lead page is loaded **Customer Service Lead** **Customer Service Lead** locationsUSA - Colonie, NY time...
  • 3/25/2024 12:00:00 AM

Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city had a population of 66,135. The name "Schenectady" is derived from a Mohawk word, skahnéhtati, meaning "beyond the pines". Schenectady was founded on the south side of the Mohawk River by Dutch colonists in the 17th century, many from the Albany area. They were prohibited from the fur trade by the Albany monopoly, which kept its control after the English takeover in 1664. Residents of the new village developed farms on strip plots along the rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$87,760 to $125,996
Schenectady, New York area prices
were up 1.5% from a year ago

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