Inbound Contact Center Manager jobs in Suffolk, VA

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

B
Contact Center Representative
  • BayPort Credit Union Brand
  • Newport, VA FULL_TIME
  • The primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and potential members receive quality service by resolving questions, complaints, and requests via the telephone.

    Responsibilities include:

    • Identify member needs and provide information on membership eligibility, account information, loan products and other Credit Union services.
    • Respond to member requests, problems and concerns via telephone communication.
    • Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs and recommending appropriate product solutions.
    • Cultivate and retain member relationships by providing quality service with a professional positive attitude.

     

    This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

     

  • 16 Days Ago

L
Contact Center Representative- Bilingual Spanish Preferred
  • Langley Federal Credit Union
  • Newport, VA FULL_TIME
  • Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together...
  • 7 Days Ago

T
Contact Centre
  • Teleperformance
  • Kilmarnock, VA FULL_TIME
  • Customer Service Specialist Teleperformance certified as a great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result ...
  • 21 Days Ago

A
Service Center Manager
  • Atlantic Emergency Solutions/Atlantic Heavy Duty
  • YORKTOWN, VA FULL_TIME
  • DescriptionAtlantic Emergency Solutions offers competitive pay and comprehensive benefits package at or above industry standards. Compensation is based on experience and certifications. Any payrate ad...
  • 1 Day Ago

S
Performance Center Manager
  • Strategic Resources, Inc.
  • Newport, VA FULL_TIME
  • Job Description Performance Center Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 35 years’ experience in...
  • 6 Days Ago

H
Climate and Remediation Center Manager
  • Herc Rentals
  • Williamsburg, VA FULL_TIME
  • Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2023. Herc Rentals’...
  • 14 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Inbound Contact Center Manager jobs found in Suffolk, VA area

L
Customer Support Center Specialist
  • LinTech Global, Inc.
  • Portsmouth, VA
  • Job Description Job Description Customer Support Center Specialist The CSC Specialist serves as the first point of conta...
  • 3/29/2024 12:00:00 AM

C
Customer Service Representative | VA | Portsmouth | 22 Jan 2022
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • **Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Re...
  • 3/29/2024 12:00:00 AM

C
Customer Service Representative | VA | Portsmouth | 19 Feb 2022
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • **Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Re...
  • 3/29/2024 12:00:00 AM

M
Customer Experience Manager, Fulltime, Suffolk, VA
  • Michaels Stores
  • Suffolk, VA
  • Customer Experience Manager, Fulltime, Suffolk, VA page is loaded **Customer Experience Manager, Fulltime, Suffolk, VA**...
  • 3/28/2024 12:00:00 AM

S
Customer Service Advisor
  • suffolkcarersmatter.org.uk
  • Suffolk, VA
  • **Customer Service Advisor** Remuneration:20,000 23,000pa, Pension, Holidays and BenefitsLocation:Bury St. Edmunds, Suff...
  • 3/27/2024 12:00:00 AM

F
FT Customer Service Leader
  • Food Lion
  • Smithfield, VA
  • Address: USA-VA-Smithfield-1941 S Church Street Store Code: Store 00849 FRONT END (7215917) Food Lion has been providing...
  • 3/27/2024 12:00:00 AM

N
Member Service Representative (Full-Time) - Suffolk
  • Navy Federal Credit Union
  • Suffolk, VA
  • / / / Job ID: 49579 **Member Service Representative (Full-Time) - Suffolk** **Location:** VA Suffolk **Full/Part Time:**...
  • 3/26/2024 12:00:00 AM

O
Retail Service Specialist
  • O'Reilly Auto Parts
  • Windsor, VA
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/25/2024 12:00:00 AM

Suffolk is an independent city in the Commonwealth of Virginia. As of the 2017 census, the estimated population was 90,237. It is the largest city in Virginia by boundary land area as well as the 14th largest in the country. Suffolk is located in the Hampton Roads metropolitan area which also includes the independent cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach, as well as other smaller cities, counties, and towns of Hampton Roads. With miles of waterfront property on the Nansemond and James River, present day Suffolk was formed in 1974 after consolidati...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$81,582 to $117,126
Suffolk, Virginia area prices
were up 1.2% from a year ago

Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency.  Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019