Inbound Contact Center Supervisor jobs in Anchorage, AK

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

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Inbound Supervisor (FT)
  • Sysco
  • Anchorage, AK FULL_TIME
  • JOB SUMMARY:

    The supervisor-inbound is responsible for ensuring day to day efficient operation and all policies and procedures that are related to products being received into the warehouse are followed daily by effective use of associates, ensuring associates comply with all safety policies, and all products are checked for quality and accurate quantity. Some operating companies will also include quality assurance and high lift in addition to receiving and warehouse.

    RESPONSIBILITIES:
    • Overseeing daily receiving processes on the dock and in the coolers, ensuring preferred work methods are being followed by associates.
    • Assisting employees if short-staffed driving forklifts, shipping trucks, receiving the product, loading trucks, or cleaning warehouse.
    • Communicating with the teams daily to explore opportunities within the inbound processes
    • Review, coach, and develop the maintenance associates.
    • Monitoring work, adherence to policy and safety requirements.
    • Issuing discipline when necessary.
    • Maintains associate relations through regular department or pre-shift meetings; maintains on-going interaction.
    • Keeps open communication channels with associates by answering questions and explaining policies and procedures.
    • Monitors associate morale, and submits and respond to ideas to improve associate engagement and enablement.
    • Department planning and policy review to become more efficient and productive.
    • Making all necessary substitution and responsible for the upkeep of power equipment.
    QUALIFICATIONS:

    Education:
    • High School diploma or equivalent.
    Experience:
    • 1 year of warehouse experience, preferably in a supervisory role.
    Professional Skills:
    • Highly detail-oriented with the ability to handle multiple tasks, work independently, and prioritize duties.
    • Ensure daily tasks are completed.
    • Enforce all policies and procedures related to receiving are being followed daily.
    • Enforce compliance on all safety policies.
    • Reject product with inferior quality on inbound.
    • Personnel schedule recommendations.
    • Headcount increases.
    • Termination of employees.
    BENEFITS INFORMATION:
    • For information on Sysco’s Benefits, please visit https://SyscoBenefits.com.
    COMPENSATION INFORMATION:
    • The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.
    • Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.
    OVERVIEW:

    Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

    We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

    AFFIRMATIVE ACTION STATEMENT:

    Applicants must be currently authorized to work in the United States.

    We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

    This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
  • 14 Days Ago
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Service Delivery Specialist I - Contact Center
  • ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC
  • Anchorage, AK FULL_TIME
  • Service Delivery Specialist's (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to s...
  • 7 Days Ago
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BBW Supervisor-Dimond Center
  • LBrands
  • Anchorage, AK FULL_TIME
  • DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers...
  • 2 Days Ago
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Retail Supervisor-Dimond Center
  • LBrands
  • Anchorage, AK FULL_TIME
  • DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers...
  • 1 Month Ago
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Branch Supervisor - Midtown Financial Center
  • Northrim Bank
  • Anchorage, AK FULL_TIME
  • At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing va...
  • 1 Month Ago
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Front Desk Supervisor
  • Dimond Center Hotel
  • Anchorage, AK FULL_TIME
  • Position Title: Front Desk SupervisorReports To: Guest Services ManagerSupervises: Guest Service Representatives, Night Auditors and Shuttle DriversJob Status: Full-Time, RegularFLSA Status: Non-Exemp...
  • 10 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Anchorage, AK area

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Senior Vice President, Member Service Center
  • Confidential
  • Anchorage, AK
  • Senior Vice President, Member Service CenterAbout the CompanyWell-established credit unionIndustryFinancial ServicesType...
  • 4/22/2024 12:00:00 AM
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Lead Transportation Security Officer
  • Department Of Homeland Security
  • Anchorage, AK
  • Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
  • 4/22/2024 12:00:00 AM
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ADVANCED NURSE PRACTITIONER (Senior Public Health Nurse) - Range 17 / AMEA
  • Municipality of Anchorage, AK
  • Anchorage, AK
  • Salary: $40.46 - $51.53 Hourly Location : Anchorage, AK Job Type: Reg Part-Time 15 to 19 Job Number: 2024-00191 Departme...
  • 4/22/2024 12:00:00 AM
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OUTDOOR RECREATION SUPERVISOR - Range 12 / NON
  • Municipality of Anchorage, AK
  • Anchorage, AK
  • Salary : $52,686.40 - $67,184.00 Annually Location : Anchorage, AK Job Type: Regular Job Number: 2024-00311 Department: ...
  • 4/22/2024 12:00:00 AM
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APPLICATION DATABASE PROGRAMMER (Senior Administrative Officer) - Range 15 / AMEA
  • Municipality of Anchorage, AK
  • Anchorage, AK
  • Salary: $33.24 - $42.48 Hourly Location : Anchorage, AK Job Type: Regular / Full Time Job Number: 2024-00277 Department:...
  • 4/21/2024 12:00:00 AM
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Records Custodian Analyst
  • GCI
  • Anchorage, AK
  • Job Description GCI's Records Custodian Analyst will protect GCI and our customers from unauthorized access or sharing o...
  • 4/21/2024 12:00:00 AM
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Network Support Technician II
  • GCI
  • Anchorage, AK
  • Job Description GCI's Network Support Technician II will provide initial exceptional network technical support to custom...
  • 4/21/2024 12:00:00 AM
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WAREHOUSE PICKER I
  • Alaska Mill Feed and Garden Center
  • Anchorage, AK
  • Job Type Full-time Description Job purpose To facilitate all functions pertaining to the warehouse operations. Assumes a...
  • 4/19/2024 12:00:00 AM
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About Anchorage, Alaska

Anchorage (officially called the Municipality of Anchorage; Dena'ina: Dgheyaytnu) is a unified home rule municipality in the U.S. state of Alaska. With an estimated 298,192 residents in 2016, it is Alaska's most populous city and contains more than 40 percent of the state's total population; among the 50 states, only New York has a higher percentage of residents who live in its most populous city. All together, the Anchorage metropolitan area, which combines Anchorage with the neighboring Matanuska-Susitna Borough, had a population of 401,635 in 2016, which accounts for more than half of the s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$59,892 to $82,766
Anchorage, Alaska area prices
were up 2.8% from a year ago
View detail

What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020