Inbound Contact Center Supervisor jobs in Boise, ID
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Billing Supervisor
- Contact Government Services, LLC
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Boise, ID
FULL_TIME
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Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Ensures accurate observance of e-billing requirements and processes.
- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
- Ensures timely invoice submission to clients, based on established timelines.
- Creates and distributes ad hoc operational and billing reports to management as requested.
- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
- Supports internal and external auditors as requested.
- Supervises e-billing and receivables staff.
- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
- Delegates assignments and projects to staff as appropriate
Qualifications:- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
- High attention to detail, outstanding organizational skills and the ability to manage time effectively.
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
- Ability to work both independently and as part of a cross-functional, collaborative team.
- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
- Two years of supervisory experience in similar role and ability to assume a leadership role.
- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 9 Days Ago
Member Contact Center Agent
- Idaho Central Credit Union
-
Meridian, ID
OTHER
- Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
- 11 Days Ago
Contact Center Agent - Remote/Office
- GTL Logistics Inc
-
Meridian, ID
FULL_TIME
- We are seeking a dedicated and enthusiastic individual to join our team as a Contact Center Agent. As a Contact Center Agent, you will be responsible for providing exceptional customer service and res...
- 10 Days Ago
DMV Customer Contact Center Technical Records Specialist 2
- State of Idaho
-
Boise, ID
FULL_TIME
- Description NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date. If you are a current or temporary State of Idaho employee you MUST apply through your internal Luma accou...
- 2 Months Ago
Adult Crisis Center Program Supervisor
- Pathways of Idaho
-
Caldwell, ID
FULL_TIME
- Crisis Center Program Supervisor At Pathways, one of the nation’s largest providers of accessible mental health services, we offer exceptional benefits, support, and training! We realize that your gro...
- 6 Days Ago
Maintenance Supervisor | Meritage West
- Avenue5 Residential, LLC Career Center
-
Boise, ID
FULL_TIME
- Avenue5 is growing, and we are in search of a maintenance supervisor to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations acros...
- 1 Month Ago
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0 Inbound Contact Center Supervisor jobs found in Boise, ID area
Senior Vice President, Relationship Manager
- Idaho Trust Bank
-
Boise, ID
- WHY WORK WITH US Idaho Trust Bank, headquartered in beautiful Boise, Idaho, is listed as one of Americas Best Business a...
- 4/19/2024 12:00:00 AM
Clinical Research Coordinator 1
- St. Luke's Health System
-
Boise, ID
- Overview At St. Luke's, our team of Research Coordinators pride ourselves on fostering a workplace culture that values d...
- 4/19/2024 12:00:00 AM
Physician: Neurologist, Research Director Stroke Program
- Idaho State Job Bank
-
Boise, ID
- Physician: Neurologist, Research Director Stroke Program at St. Luke's Health System in Boise, Idaho, United States Job ...
- 4/19/2024 12:00:00 AM
Forester
- Department Of Agriculture
-
Boise, ID
- Summary This is an open and continuous announcement. See Additional Information section for more information. Applicatio...
- 4/19/2024 12:00:00 AM
Senior Vice President, Relationship Manager
- Idaho Trust Bank
-
Boise, ID
- WHY WORK WITH US Idaho Trust Bank, headquartered in beautiful Boise, Idaho, is listed as one of America’s Best Business ...
- 4/18/2024 12:00:00 AM
Customer Care Coordinator
- Hubble Homes, LLC
-
Meridian, ID
- About Hubble Homes: Founded in 1997, Hubble Homes has been proudly building homes of exceptional quality, craftsmanship ...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- Mom's Meals
-
Boise, ID
- Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-gr...
- 4/16/2024 12:00:00 AM
US - Customer Solutions Rep IV - US4
- Experis
-
Boise, ID
- This is Gayatri, Senior Recruiter at Experis IT Manpower Group. Our client, leading Semiconductor manufacturing industry...
- 4/15/2024 12:00:00 AM
About Boise, Idaho
Boise (/ˈbɔɪsi/ (listen)) is the capital and most populous city of the U.S. state of Idaho, and is the county seat of Ada County. Located on the Boise River in southwestern Idaho, the population of Boise at the 2010 Census was 205,671, the 99th largest in the United States. Its estimated population in 2016 was 223,154.
Boise is in southwestern Idaho, about 41 miles (66 km) east of the Oregon border, and 110 miles (177 km) north of the Nevada border. The downtown area's elevation is 2,704 feet (824 m) above sea level.
Most of the metropolitan area lies on a broad, flat plain, descending to the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,544 to $69,848
Boise, Idaho area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020