Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Biweekly Pay Rates: AA: $1905.64; BA: $1996.39
Benefits:
Center Supervisor
We are looking to hire a dedicated and experienced Center Supervisor to oversee the day-to-day activities of our Head Start centers and ensure that local, state, and federal childcare requirements are met. The responsibilities of the Supervisor include communicating with parents, the community, and supervision and monitoring of all Head Start staff working at the assigned center(s). As a minimum requirement, applicant must have a current CDA credential with at least two years of experience working with young children and families and the ability to meet the state requirement(s) for “site director”. Associate degree or higher in early childhood education, child development, or other related education or human service degree with experience working with young children preferred. One-year supervisory experience preferred. Some experience in financial management and budgeting preferred. Previous Head Start/Early Head Start experience preferred.
To find out more, please visit: https://tinyurl.com/VIF-Apply-here
CDI Head Start is an equal opportunity employer. Applicants are considered without regard to race, color, religion, sex, age, disability, or any other legally protected status.
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