Inbound Contact Center Supervisor jobs in Charleston, SC
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center Team Lead
- Roper St. Francis Healthcare
-
Ladson, SC
FULL_TIME
-
Job Summary:The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.
**This position is remote and occasionally reports on-site to the Ladson office location.**
Minimum Qualifications: Education: High school diploma or equivalent in education is required.
Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.
Licensure/Certification: Not Applicable
Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.
Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned. - 10 Days Ago
MRI Supervisor
- Trident Medical Center
-
Charleston, SC
FULL_TIME
- Introduction Do you want to join an organization that invests in you as an MRI Supervisor? At Trident Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to sup...
- 14 Days Ago
Supervisor House Admin PRN
- Colleton Medical Center
-
Walterboro, SC
FULL_TIME
- Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your ca...
- 22 Days Ago
Trauma RN Supervisor
- Trident Medical Center
-
Charleston, SC
FULL_TIME
- Introduction Do you want to join an organization that invests in you as a Trauma Supervisor? At Trident Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to s...
- 14 Days Ago
Laboratory Supervisor - Microbiology
- Trident Medical Center
-
Charleston, SC
FULL_TIME
- Introduction Do you want to join an organization that invests in you as a Lab Supervisor of Microbiology? At Trident Medical Center, you come first. HCA Healthcare has committed up to $300 million in ...
- 26 Days Ago
Nursing House Supervisor
- Colleton Medical Center
-
Walterboro, SC
FULL_TIME
- Do you have the career opportunities as a RN Nursing House Supervisor you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your ca...
- 1 Month Ago
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0 Inbound Contact Center Supervisor jobs found in Charleston, SC area
Cashier
- Michaels Stores, Inc.
-
Mount Pleasant, SC
- Store - MT. PLEASANT, SC Deliver friendly customer service, help customers shop our store, and find what they're looking...
- 4/26/2024 12:00:00 AM
Senior Program Manager
- Bowhead
-
North Charleston, SC
- Overview: SENIOR PROGRAM MANAGER (NIWC): Bowhead seeks a highly skilled and motivated Senior Program Manager to lead eff...
- 4/26/2024 12:00:00 AM
Post Surgical Registered Nurse
- Trident Medical Center
-
North Charleston, SC
- Description Sign-On Bonus Eligible Are you looking for a place to deliver excellent care patients deserve? At Trident Me...
- 4/26/2024 12:00:00 AM
ICU RN Weekend Nights
- Hiring Now!
-
North Charleston, SC
- Description Introduction Are you looking for a place to deliver excellent care patients deserve? At Trident Medical Cent...
- 4/26/2024 12:00:00 AM
Emergency Room Registered Nurse FSED
- Hiring Now!
-
North Charleston, SC
- Description Introduction Do you have the career opportunities as an Emergency Room Registered Nurse you want in your cur...
- 4/26/2024 12:00:00 AM
Party/Events Coordinator
- Michaels Stores, Inc.
-
Mount Pleasant, SC
- Store - MT. PLEASANT, SC Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels sto...
- 4/24/2024 12:00:00 AM
Team Member
- Michaels Stores, Inc.
-
Mount Pleasant, SC
- Store - MT. PLEASANT, SC Deliver friendly customer service, help customers shop our store, and find what they're looking...
- 4/23/2024 12:00:00 AM
Senior Product Designer - UX
- Hilton Grand Vacations
-
Charleston, SC
- Job Description HGV Now Offers Day One Team Member Benefits! Hilton Grand Vacations, the leader in vacation ownership an...
- 4/17/2024 12:00:00 AM
About Charleston, South Carolina
Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,631 to $71,350
Charleston, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020