Inbound Contact Center Supervisor jobs in Chillicothe, OH

Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy.  Performs related enrollment service functions that support office operations.  Provides appropriate referrals to other service areas, and provides telephone and on-line service support for the campus and the college.

DUTIES AND  RESPONSIBILITIES:

Duties and responsibilities include but are not limited to:

•            Assists in processing academic records

•            Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate

•            Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone

•            Assists students with completing necessary forms; validates forms for accuracy; process as required

•            Accesses, inputs, and retrieves data from BANNER and other data systems.

•            Maintains files and records; utilizes scanning technology to update electronic files.

•            Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems

•            Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status

•            Provides scholarship and student loan information

•            Answers questions regarding status of Standards of Academic Progress

•            Receives Emergency Funds requests

•            Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly

•            Accepts Selective Service Information

•            Informs student of academic status and accepts appeal for readmission

•            Processes registration payments, payment for services, sales, fines and items to be held for safe keeping

•            Rotates between in person and electronic customer service duties

•            Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits

•            Processes My Tri-C Card requests, authorization forms, and transactions related to the card program

•            Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.

•            Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures

•            Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

•            Performs other related duties as assigned