Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are looking to employ a dedicated and reliable maintenance supervisor to maintain our facilities and perform regular maintenance tasks. To be successful as a maintenance supervisor , you should be hard-working, have good hand-eye coordination, and able to lift heavy objects as required. Ultimately, an exceptional maintenance assistant should be able to safely operate hand and power tools as well as demonstrate excellent problem-solving and time management skills.
Maintenance Supervisor Responsibilities:
Oversee maintenance assistant
Attend daily administrative meetings
Completing minor repair work, which includes repairing doors, locks, door frames and handles as well as replacing light bulbs, sockets, switches, and window glass.
Performing basic plumbing tasks, which includes unclogging drains as well as fixing leaking faucets and toilets.
Performing regular cleaning duties, which includes sweeping, dusting, mopping, and vacuuming.
Inspecting control panels and electrical wiring to detect any issues that require immediate attention.
Taking inventory of maintenance supplies and notifying the Supervisor of low or depleted supplies.
Promptly responding to requests for emergency repairs and clean-ups.
Ensuring that all maintenance equipment is in good working order.
You should have:
Excellent problem-solving and decision-making skills
Proven practical skills in areas such as carpentry, decorating and plumbing.
Strong time management skills and the ability to prioritize tasks effectively.
Knowledge of how common electrical and mechanical items work and how to repair them.
Customer service skills
The ability to work as part of a team.
Knowledge of hand and power tools and other maintenance and safety equipment
HVAC Certification preferred.
Benefits Include:
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0 Inbound Contact Center Supervisor jobs found in Columbus, GA area