Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
* UP TO $5,000 SIGN ON BONUS * EXCELLENT BENEFITS * ELIGIBLE FOR AETNA HEALTH INSURANCE 1ST OF THE MONTH AFTER HIRE DATE *
* Covid-19 vaccinations are encouraged but NOT MANDATED; we continue to offer COVID-19 vaccination based on eligibility guidance from CDC .
RN SUPERVISOR SUMMARY:
Putnam Nursing & Rehabilitation Center, located in Putnam County, New York, has been trusted by families to care for their loved ones. We have maintained the highest regard for our mission to provide high quality care to all individuals with respect and compassion through an interdisciplinary approach that focuses on personalized goals in achieving maximum potential and quality of life. You will work alongside fellow caregivers to provide high quality patient care.
Requirements
We are an equal opportunity employer, celebrate diversity, & are committed to creating an inclusive work environment for all!
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0 Inbound Contact Center Supervisor jobs found in Danbury, CT area