Inbound Contact Center Supervisor jobs in Fargo, ND

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Billing Supervisor
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Billing Supervisor
    Employment Type: Full-Time, Mid-Level
    Department: Financial

    CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
    Skills and attributes for success:
    • Ensures accurate observance of e-billing requirements and processes.
    • Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
    • Ensures timely invoice submission to clients, based on established timelines.
    • Creates and distributes ad hoc operational and billing reports to management as requested.
    • Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
    • Supports internal and external auditors as requested.
    • Supervises e-billing and receivables staff.
    • Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
    • Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
    • Delegates assignments and projects to staff as appropriate

    Qualifications:
    • Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
    • High attention to detail, outstanding organizational skills and the ability to manage time effectively.
    • Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
    • Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
    • Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
    • Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
    • Ability to work both independently and as part of a cross-functional, collaborative team.
    • Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
    • Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
    • Two years of supervisory experience in similar role and ability to assume a leadership role.
    • Advanced knowledge of MS Applications to include Excel, Outlook, and Access.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 3 Days Ago

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Contact Center Representative
  • Town and Country Credit Union
  • Fargo, ND FULL_TIME
  • We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts. Additionally, we are currently offeri...
  • 13 Days Ago

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HLS - Supervisor
  • Anne Carlsen Center
  • Jamestown, ND FULL_TIME
  • Location: Jamestown, ND Shift: Monday-Friday Varying Hours, Every 4th Weekend Job Schedule: Full Time Weekly Hours: 40 SUMMARY: The Home Supervisor provides training, coaching, and mentoring to the DS...
  • 14 Days Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • FOIA Analyst Employment Type: Full Time, Mid-Level Department: Information Technology CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This pos...
  • 3 Days Ago

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Service Desk Agent
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 3 Days Ago

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Data Specialist
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 3 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Fargo, ND area

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Patient Access Representative | SMCF Emergency Center | 40 Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative | Broadway Pediatric Oncology | 40Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative | Emergency Center | 21Hrs/Wk (Evenings)
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative | SMCF Admitting/Signatures | 32Hrs/Wk
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative | SMCF Emergency Center | 16 Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative | SMCF Admitting/Signatures | 26Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative | Emergency Center | 21. 5Hrs/Week (Straight Nights)
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative, Float | Radiology | 40Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

Fargo is a core city of the Fargo-Moorhead metropolitan area, which also includes Moorhead, West Fargo, and Dilworth as well as outlying communities. Fargo sits on the western bank of the Red River of the North in a flat geographic region known as the Red River Valley. The Red River Valley resulted from the withdrawal of glacial Lake Agassiz, which drained away about 9,300 years ago. The lake sediments deposited from Lake Agassiz made the land around Fargo some of the richest in the world for agricultural uses. Fargo's largest challenge is the seasonal floods due to the rising water of the Red...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,872 to $70,301
Fargo, North Dakota area prices
were up 0.8% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020