Inbound Contact Center Supervisor jobs in Fayetteville, AR
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center Specialist (FT)
- Wal-mart - Sam'sClub.
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Bentonville, AR
FULL_TIME
-
What you'll do:
- Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
- Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
- Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Shift Schedule:- 7:00 AM to 3:30 PM CDT
Preferred Qualifications:- Departmental Payroll.
- Information Systems.
- Finance/Accounting.
- Bachelor's Mathematics.
- Bachelor's Finance / Accounting.
- Bachelor's of Information Technology.
- Bachelor's of Computer Programming.
- Business Management or Administration.
- Bilingual would be an excellent plus.
Minimum Qualifications:- Experience in contact center.
- Experience Microsoft Office.
- Bentonville or 50 miles away / flexibility to work onsite when required.
About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people. - 8 Days Ago
Facilities Supervisor
- The Jones Center For Families
-
Springdale, AR
FULL_TIME
- Summary Description The Facilities Supervisor reports to the Director of Facilities. This position supervises and trains housekeeping staff, including scheduling and assigning tasks, and ensures all r...
- 18 Days Ago
Housekeeping supervisor
- The Jones Center For Families
-
Springdale, AR
FULL_TIME
- Summary Description The Facilities Supervisor reports to the Director of Facilities. This position supervises and trains housekeeping staff, including scheduling and assigning tasks, and ensures all r...
- 13 Days Ago
Kitchen Supervisor
- Thrive Restaurant Group Career Center
-
Springdale, AR
FULL_TIME
- Restaurant Supervisor Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to m...
- 26 Days Ago
Charge Nurse/Nurse Supervisor
- Grove Nursing Care Center
-
Grove, OK
FULL_TIME
- Primary Purpose of this Position The primary purpose of this position is to provide direct nursing care to the residents while supervising the nursing activities for the assigned shift. Duties and Res...
- 20 Days Ago
RN Weekend Supervisor
- Higher Call Nursing Center
-
Quapaw, OK
FULL_TIME
- Higher Call Nursing Center is seeking a Registered Nurse to join our team. We offer competitive pay, great benefits and so much more! Blue Cross/Blue Shield Medical Insurance (75% of employee portion ...
- 22 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Fayetteville, AR area
Assistant Project Manager
- CRB
-
Fayetteville, AR
- Company Description CRB's over 1,500 expert professionals drive innovative, life-changing and life-saving solutions for ...
- 4/25/2024 12:00:00 AM
Warehouse Worker Full-time and Part-time Positions
- karier.co
-
Fayetteville, AR
- **Warehouse Worker Full-time and Part-time Positions** Foot Locker - Junction City, KS 66441+1 location Job details Sala...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - ICU - Intensive Care Unit - $1,573 per week
- Hiring Now!
-
Springdale, AR
- Fusion Medical Staffing-Nursing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Sprin...
- 4/25/2024 12:00:00 AM
Shopper Engagement Omni Marketing Lead - Walmart
- GlaxoSmithKline
-
Rogers, AR
- **Shopper Engagement Omni Marketing Lead - Walmart** CAROUSEL_PARAGRAPH * Rogers, Arkansas * Marketing * 320741 ** Share...
- 4/25/2024 12:00:00 AM
Senior Network Engineer
- OzarksGo
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Fayetteville, AR
- OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-f...
- 4/24/2024 12:00:00 AM
Senior Auditor - Hybrid
- Abacus CPAs
-
Fayetteville, AR
- Job Description Job Description As a senior auditor, you will complete audit and attest processes and supervise staff au...
- 4/23/2024 12:00:00 AM
Internal Revenue Agent (Technical Specialist - Emerging Issues)
- Internal Revenue Service
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Fayetteville, AR
- Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
- 4/21/2024 12:00:00 AM
Kennel Assistant
- Alliance Animal Health
-
Springdale, AR
- Company Description The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and cri...
- 4/21/2024 12:00:00 AM
About Fayetteville, Arkansas
Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$49,511 to $68,421
Fayetteville, Arkansas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020