Inbound Contact Center Supervisor jobs in Flagstaff, AZ

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Applicant Pool Only - Contact Center Agent I
  • Navajo Tribal Utility Authority
  • Fort Defiance, AZ FULL_TIME
  • MINIMUM QUALIFICATIONS REQUIRED:

    High School Diploma/GED Certificate

    Associates Degree preferred

    1 year customer service experience

    Payment processing experience preferred

    Ability to communicate in the Navajo Language preferred.

    Must be able to type 30 words per minute and pass a script reading test

    Valid Driver's License (subject to motor vehicle record review).

    JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

    Address basic customer issues such as general inquiries, non-technical questions, password recover, website navigation assistance and basic how-to questions.

    Provides front-line and first tier responses to customer inquiries. Follows-up and ensures that customer issues are handled effectively.

    Answers phone calls and emails, ascertains the nature of the request and responds and resolves.

    Manages large amounts of inbound calls in a timely and efficient manner while maintaining a high level of customer satisfaction.

    Builds sustainable relationships and engage customers by going the extra mile.

    Identified customers' needs, clarify information, research every issue and provide solution and/or alternative to customer needs.

    Routes calls to appropriate resource within NTUA based on defined operational processes.

    Meets personal/team qualitative and quantitative targets.

    Completes call logs where available.

    Keeps records and documentation of customer interactions or transactions, including detail of inquiries, complaints, or comments and actions taken to resolve.

    Maintains records in accordance with established policies and procedures and audit guidelines.

    Performs other duties as assigned.


    This announcement will close on Sunday, March 31, 2024, visit www.ntua.com to apply. The online NTUA Employment Application must be completed for consideration. If you have any questions, please call NTUA Human Resources @ (928) 729-6252.


    Navajo Preference

    Navajo Veteran Preference

    This institution is an equal opportunity provider and employer.


  • 19 Days Ago

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Contact Center Agent III (2 positions)
  • Navajo Tribal Utility Authority
  • Fort Defiance, AZ FULL_TIME
  • MINIMUM QUALIFICATIONS REQUIRED: High School Diploma or GED Certificate. Associates Degree preferred. 3 years customer service experience including payment processing. Navajo Speaking preferred Must b...
  • 24 Days Ago

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Patient Access Supervisor
  • Yavapai Regional Medical Center
  • PRESCOTT, AZ FULL_TIME
  • OverviewAt Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profi...
  • 12 Days Ago

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Supervisor
  • Albertsons Companies
  • Prescott, AZ FULL_TIME
  • PURPOSE : Manages the Fresh Cut operation according to Company standards. Supervises Fresh Cut Department employees assigned. Provides customer service. Ensures product quality, freshness, safety and ...
  • 1 Day Ago

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Welcome Center Representative
  • Sedona Mago Center for Well-Being and Retreat
  • Sedona, AZ PART_TIME
  • Job description:If you have an upbeat personality and a positive attitude, and you enjoy greeting people with warmth and friendliness, this is an enjoyable and rewarding opportunity in a beautiful and...
  • 3 Days Ago

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Sales Center Leader
  • Bimbo Bakeries USA
  • Flagstaff, AZ FULL_TIME
  • Sales Center Leader req36100 Employment Type: Regular Location: FLAGSTAFF,AZ Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a S...
  • 21 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Flagstaff, AZ area

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Retail Store Manager
  • Flagstaff Store (Flagstaff, Arizona)
  • Flagstaff, AZ
  • 4308 E Route 66 Flagstaff Arizona, 86004, Offered Pay: $60,000/yr., Position Description: Drives retail business operati...
  • 3/28/2024 12:00:00 AM

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Medical Assistant - Flagstaff Medical Center Sign On & Relocation Packages Available!
  • Northern Arizona Healthcare Corporation
  • Flagstaff, AZ
  • Overview: Sign On & Relocation Packages Available! Please apply online to learn about these programs! Under general supe...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg / Telemetry - $1,752 per week
  • Adventist Health
  • Cottonwood, AZ
  • Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Cottonwood...
  • 3/28/2024 12:00:00 AM

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Merchandising Sales Associate
  • Tractor Supply Company
  • Flagstaff, AZ
  • Overall Job Summary This position is responsible for traveling with the Field Activity Support Team (FAST) to stores wit...
  • 3/27/2024 12:00:00 AM

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Assistant Director, College of Nursing (North Phoenix)
  • Northern Arizona University
  • Flagstaff, AZ
  • Assistant Director, College of Nursing (North Phoenix) Location: Nursing Regular/Temporary: Regular Job ID: 607676 Full/...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • PINK JEEP TOURS INC
  • Sedona, AZ
  • Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Part Time Salary Range $16.50 Job Shift...
  • 3/25/2024 12:00:00 AM

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Manager - Picture Framing Sales Team - HOURLY RATE + BONUS POTENTIAL, WILL TRAIN
  • Michaels Stores, Inc.
  • Flagstaff, AZ
  • Store - FLAGSTAFF, AZ Lead and coach a team of framers who focus on building customer relationships while creating a fra...
  • 3/25/2024 12:00:00 AM

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Retail Store Manager in Training
  • Sedona Store (Sedona, Arizona)
  • Sedona, AZ
  • 166 Coffee Pot Drive Sedona Arizona, 86336, Position Description: Responsible for the oversight, leadership and achievem...
  • 1/24/2024 12:00:00 AM

Flagstaff is a city in and the county seat of Coconino County in northern Arizona, in the southwestern United States. In 2015, the city's estimated population was 70,320. Flagstaff's combined metropolitan area has an estimated population of 139,097. The city is named after a ponderosa pine flagpole made by a scouting party from Boston (known as the "Second Boston Party") to celebrate the United States Centennial on July 4, 1876. Flagstaff lies near the southwestern edge of the Colorado Plateau, along the western side of the largest contiguous ponderosa pine forest in the continental United Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$50,942 to $70,398
Flagstaff, Arizona area prices
were up 2.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020