Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Position is located at 5000 Rogers Ave., Fort Smith, AR
External candidates may be able to work remotely after the initial 120 day training period with sufficient performance.
Internal candidates may be able to work remotely from day one in position.
Remote associates can be located anywhere in the Arvest footprint (AR,KS,MO,OK).
Hours: Flexibility/Availability required Monday through Friday 7am to 8pm and rotating Saturdays 8am to 5pm.
Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .
Summary:
SU M M A R Y : The Contact Center Sales and Service Representative serves as the first point of contact for our customers, answering calls, providing information, and solving problems. The associates are expected to engage with the customers and uphold the Arvest standard of customer service in this fast-paced call center environment. A friendly, helpful and genuinely engaged Representative will identify customers’ needs, clarify information, research each issue and provide solutions and/or alternatives and seize opportunities to cross-sell banking products when they arise. In this position, you must be well organized, have strong communication skills, and be comfortable working in multiple software systems simultaneously while speaking with our customers. You must also feel comfortable in determining which additional products and services may benefit the customer and begin a conversation introducing the product benefits directly to the customer. After paid training, you will work independently as well as part of a team to meet personal and team goals.
ESSE N T I A L DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
TE A M ACCOUNTABILITIES:
Responsibilities:
Q U A LIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUC A T IO N AND/OR EXPERIENCE:
OT HE R SKILLS AND ABILITIES:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
The incumbent must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Grade 11
Pay Range: $16.88 - $20.05 per hour
Clear All
0 Inbound Contact Center Supervisor jobs found in Fort Smith, AR area