Inbound Contact Center Supervisor jobs in Galveston, TX

GENERAL SUMMARY

Performs a variety of complex professional and administrative work in planning, developing, scheduling, directing and implementing programming, activities and events at the League City Community Center. Provide management, oversight and direction of the League City Community Center to include programming, custodial services and facilities maintenance. General supervision provided by the Assistant Director of Parks and Cultural Services. 

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Prepare, develop, and monitor the department budget; monitor revenues and expenditures in assigned areas to assure sound fiscal control; prepare annual budget requests; assure effective and efficient use of budgeted funds, personnel, materials, facilities, and time.
• Administers programs and processes and makes decisions in accordance with established rules and regulations, policies and procedures and guidelines; participates in the development of department/division rules, policies and procedures, goals and objectives, and priorities.
• Maintains records and prepares reports of work activities; collects data to coordinate program activities with other Parks and Recreation department programs; oversees and inspects work of private contractors.
• Create, implement, and monitor recreation programs at the Community Center
• Supervise all parks recreation full time and part time staff at the Community Center. 
• Prepares special reports for the Assistant Director regarding needs and effectiveness of services in assigned areas.
• Oversee the collection of fees for program registration and contracts; review and approve receipts and expenses.
• Monitor all vendor contracts, rental agreements and professional service agreements that apply to the Community Center. 
• Work closely with the Assistant Director and the Facilities Director on all projects, upgrades, enhancements, and renovations.
• Supervises recreation staff and volunteers as it relates to the Community Center, including training staff, determining workloads and schedules, implementing and interpreting policies and procedures, effectively evaluating staff and making hiring and disciplinary recommendations.
• Performs all other related duties as assigned.

SUPERVISORY/BUDGET RESPONSIBILITIES:

Supervises Recreation full-time, part-time, seasonal, and contract employees, and volunteers. Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Assist the Assistant Director of Parks and Cultural Services is preparation, development and monitoring of the budget as it relates to the League City Community Center. 

MINIMUM QUALIFICATIONS

Required: 

• Bachelor's degree is required.  Bachelor’s degree in Parks and Recreation or related field is preferred.
• Three years of experience in recreation programming required.  
• Any combination of education, training, and experience, which provide the requisite knowledge, skills and abilities needed for this position, may be substituted or evaluated at the discretion of the City.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of the principles and practices of modern parks and recreation programs.  
• Knowledge of equipment and facilities required in a comprehensive park recreation program.  Knowledge of the principles, practices, and methods of recreation management and park facilities.  
• Knowledge of community recreation needs and resources.  
• Knowledge of the principles and practices of office management, work organization, and supervision.        

Skill in:

• Skills in various computer software programs. 
• Skills in developing and implementing program enhancements and corrections. 
• Skill in applying supervisory practices and performing lead responsibilities over others.

Ability to:

• Ability to communicate effectively verbally and in writing.  
• Ability to establish and maintain effective working relationships with employees, supervisors, public/private agencies, and citizens.  
• Ability to effectively communicate, both orally and in writing.   
• Ability to work flexible hours including evenings and weekends.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve the ability to exert light to medium physical effort lifting up to 50 lbs. The position requires constant walking. Some tasks frequently involve sitting, carrying, crouching, foot controls, vision, pushing/pulling and balancing. Occasionally fine dexterity, reaching, handling, and climbing is required.