Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
GENERAL SUMMARY
Performs a variety of complex professional and administrative work in planning, developing, scheduling, directing and implementing programming, activities and events at the League City Community Center. Provide management, oversight and direction of the League City Community Center to include programming, custodial services and facilities maintenance. General supervision provided by the Assistant Director of Parks and Cultural Services.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
SUPERVISORY/BUDGET RESPONSIBILITIES:
Supervises Recreation full-time, part-time, seasonal, and contract employees, and volunteers. Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Assist the Assistant Director of Parks and Cultural Services is preparation, development and monitoring of the budget as it relates to the League City Community Center.
MINIMUM QUALIFICATIONS
Required:
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
Skill in:
Ability to:
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks involve the ability to exert light to medium physical effort lifting up to 50 lbs. The position requires constant walking. Some tasks frequently involve sitting, carrying, crouching, foot controls, vision, pushing/pulling and balancing. Occasionally fine dexterity, reaching, handling, and climbing is required.
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