Inbound Contact Center Supervisor jobs in Knoxville, TN

Billing Supervisor

Employment Type: Full-Time, Mid-Level

Department: Financial   

CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

- Ensures accurate observance of e-billing requirements and processes.

- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.

- Ensures timely invoice submission to clients, based on established timelines.

- Creates and distributes ad hoc operational and billing reports to management as requested.

- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.

- Supports internal and external auditors as requested.

- Supervises e-billing and receivables staff.

- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.

- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.

- Delegates assignments and projects to staff as appropriate

Qualifications:

- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.

- High attention to detail, outstanding organizational skills and the ability to manage time effectively.

- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.

- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.

- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.

- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.

- Ability to work both independently and as part of a cross-functional, collaborative team. 

- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.

- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.

- Two years of supervisory experience in similar role and ability to assume a leadership role.

- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com