Inbound Contact Center Supervisor jobs in Lawton, OK

1.

Completes an Interest Survey/Initial Assessment on all residents within seven days of admission, prior to care plan conference. Makes an introductory visit to residents within 48 hours of admission.

2.

Based on information as a result of the Interest Survey/Initial Assessment, identifies problems and needs of the resident and develops an activity plan designed to meet the individual needs of the residents.

3.

Participants in patient care plan conferences as scheduled by the Director of Nursing.

4.

Is familiar with Federal and State regulations regarding activity programming for long term care facilities and functions accordingly. Participates in survey exits, and assists in responding to the survey when appropriate.

5.

Has a working knowledge of Resident’s Rights, and is an advocate for the resident.

6.

Is responsible for completion of all documentation required by the Activity Department, in a timely and professional manner.

7.

Communicates with all department heads to insure full implementation and understanding of the Activity program.

8.

Is responsible for orienting all Activity personnel to the facility’s policies and procedures.

9.

Provides training, supervision, and evaluation of all activity personnel.

10.

Keeps confidential any and all information regarding the residents personal and clinical records.

11.

Presents a minimum of two in-services annually, designed to educate/support staff in the purpose and role of the activities program in the facility.

12.

Evaluates the resident’s response to the activity plan as indicated.

13.

Provides assistance to the Resident Council as requested.

14.

Develops an ongoing program of meaningful activities, designed to meet the needs and interests of each resident, and is responsible for the implementation of programs.

15.

Keeps a current list of precautions noted on all residents available for reference at all times in the activities office.

16.

Participates in community-oriented projects, and special marketing projects.

17.

Schedules all presentation of visiting groups and coordinates interdepartmental communications regarding special events.

18.

Coordinates and supervises the Activity Volunteer Program. Recruits, trains, and orients volunteers.

19.

Plans and coordinates the use of Activity funds within the budget, and keeps accurate records, money spent as well as resident input into spending of funds.

20.

Transports residents on community outings.

21.

Adapts activities to meet resident capabilities.

22.

Is willing to work flexible hours to meet patient needs (some evening and weekends).

23.

24.

Maintains confidentiality, adhering to established policies on confidentiality in regards to residents, employees, and family members.

25.

Attends required staff in-services, orientation, and continuing education activities as required.

26.

Is aware of fire and disaster plans and is prepared to function accordingly.

27.

Is aware of procedures directly related to patient care (infection control, recordkeeping, and terminology).

28.

Aware of chain of command, and functions within role as a professional.

29.

Maintains acceptable degree of organization of activity supplies, and keeps inventory of supplies and usage.

30.

Uses time management and supervises the time of Activity personnel.

31.

Coordinates fund raisers for the Activity Department.

32.

Produces monthly newsletter.

A.

Licensed or registered, if applicable by the State in which practicing; and

B.

Eligible for certification as a Therapeutic Recreation Specialist by a recognized accrediting body on August 1, 1989; or

C.

Has two years of experience in a social or recreational program within the last five years, one of which was full-time in a patient activities program in a healthcare setting; or

D.

Is a qualified Occupational Therapist or Occupational Therapy Assistant; or

E.

Has completed a training course approved by the State.