Inbound Contact Center Supervisor jobs in Modesto, CA

Mercy Medical Center a Dignity Health member has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus offering the latest in facility design and technology. Mercy also operates Outpatient Centers a Cancer Center and several rural clinics.Wherever you work throughout our system you will find faces of experience with dedication to high quality personalized care. Joining our 1300 employees 230 physicians and many volunteers you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.

Position Summary

• Organizes and oversees patient care delivery during an assigned shift. Monitors and assesses current environment for smooth hospital operations.
• Assesses and allocates resources as needed. Provides input to employee performance. Assists in the coaching of staff members.
• Documents daily staffing and administrative records and maintains compliance with governmental policies and procedures. Presents documentation to senior staff.
• Provides nursing care to patients on an as needed basis. Maintains communication to patient and family members regarding care needed.

Education and Experience:

• Associate's Degree in Nursing (e.g. ADN).
• Minimum of three (3) years of nursing experience and one (1) year of leadership experience.

Licensure:

• Registered Nursing License (RN) in state of practice Basic Life Support (BLS) other credentials or credential modules may be required.

Preferred:

• Bilingual
• Prior experience in acute care as a Charge Nurse or Administrative House Supervisor capacity

Please be advised that this location requires quarterly American Heart Association (AHA) Resuscitation Quality Improvement (RQI) competency certification post-hire.  This ongoing competency is required through resources internal to the facility; outside RQI competency resources are not acceptable for CommonSpirit Health compliance requirements.