Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Company Description
Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.
Role Description
Looking for experienced talent for Sales & Customer Service to solidify sales and assist customers scheduling requests in a fast-paced environment. You will be responsible for influencing existing and potential customers. You must be able to understand the customer’s requirements in a controlled amount of time and present solutions that meet their needs while functioning concurrently on multiple platforms. The ideal candidate will be motivated, organized and conscientious, and able to deal with hard deadlines, sales, uses some scripted dialogues for guidance, follow written direction and be able to independently problem solve but still also work well as a team.
Salary is Hourly plus Commission.
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0 Inbound Contact Center Supervisor jobs found in New York, NY area